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4 months ago
Company Overview
At Zuora, we do Modern Business. We're helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It's an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world's most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.
The Team & Role
This is an in office position, so you'll be working primarily out of the office in Redwood City, CA. This location is our headquarters, it's filled with employees from all teams including senior executives. The location also is the hosting location for worldwide all hands meeting events - this role will work to support the teams hosting these events.
What you'll do
- Provide day to day technical support to users in both in the office and remote, helping them with their laptops, zoom room setups, accessories, collaboration whiteboards and workspace management tools
- Support your peers on the site services team around the world in our internal ticketing system
- Solve technical issues and problems across the office landscape
- Work with leadership on the overall plan for hardware and software in the office
- Collaborate with other teams to provide support for organized functions in the office that require online streaming
- Assist teams in the development and testing of new technical solutions in the office
- Prepare hardware setups for new incoming employees and conduct training sessions to help employees get started with their equipment
- Install, upgrade and configure systems to ensure a top notch user experience
- Conduct user training sessions when required to help them make the best use of our technology investments
- Engage and support our executive leadership when they have issues with their technology solutions
- Maintain an overall high quality security posture for the enterprise environment
- We do our best to maintain broad worldwide support coverage, however at times may be asked to participate in on-call duties
Your experience
- 5+ years of hands-on IT support experience
- 5+ years supporting macOS and Windows devices
- Bachelor's degree in Information Technology, Computer Science or related field preferred
- Proven experience as an IT Support Specialist or similar role
- Experience supporting a large heterogeneous SaaS environment such as Okta, Google Workspace, Salesforce and Kandji
- Experience in troubleshooting technical issues and solving in both on-site and remote environments
- Excellent communication skills
- Ability to work independently with urgency and collaboratively within a team
- A strong desire to learn
- Ability to lift or carry desktop computers up to 25 lbs
Nice to haves:
- Familiarity with security best practices and compliance standards
- Exposure to collaboration hardware and software including Zoom and Neat.io
- Experience with Active Directory and networking concepts
ZEOLife at Zuora
As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it's exciting. Our people, whom we refer to as "ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we're making what's next possible for our customers, community and the world.
As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:
- Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
- Medical, dental and vision insurance
- Generous, flexible time off
- Paid holidays, "wellness" days and company wide end of year break
- 6 months fully paid parental leave
- Learning & Development stipend
- Opportunities to volunteer and give back, including charitable donation match
- Free resources and support for your mental wellbeing
Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.
Location & Work Arrangements
Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.
Our Commitment to an Inclusive Workplace
Think, be an
