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Customer Service Specialist

4 months ago

Tampa, United States Lighthouse Marketing Solutions Full time

Join the beacon of excellence in the insurance industry Lighthouse Marketing Solutions is seeking passionate individuals to join our team as Customer Service Specialists. If you thrive in providing exceptional support while also being an ambassador for sales, this is the perfect opportunity to grow your career in a dynamic and collaborative environment.

**Key Responsibilities**:

- Provide outstanding customer service to clients, assisting with inquiries, policy changes, and claims processing.
- Actively promote and upsell insurance products and services to meet sales targets and enhance customer satisfaction.
- Collaborate with sales and marketing teams to identify opportunities for cross-selling and upselling.
- Utilize CRM systems to track customer interactions and maintain accurate records.

**What We Offer**:

- **Sales and Support Focus**: Be part of a team that values both sales excellence and exceptional customer service, where you’ll have the opportunity to make a difference in the lives of our clients.
- **Professional Development**: Enjoy ongoing comprehensive training and development opportunities to enhance your skills and advance your career.
- **Collaborative Environment**: Work in a supportive and collaborative environment where teamwork is celebrated and every team member’s contribution is valued.
- **Growth Opportunities**: We are committed to investing in our employees’ growth and offer ample opportunities for advancement within the company.
- **Competitive Compensation and Benefits**: We offer a competitive salary, performance bonuses, and a comprehensive benefits package.

**Qualifications**:

- Previous experience in customer service or sales, preferably in the insurance industry.
- Excellent communication and interpersonal skills, with a customer-focused mindset.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in CRM software and Microsoft Office Suite.

**Why Join Lighthouse Marketing Solutions?**
At Lighthouse Marketing Solutions, we are dedicated to providing our employees with the support and resources they need to succeed. Join our team and be part of a company that values collaboration, growth, and continuous improvement.

Lighthouse Marketing Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: $65,000.00 - $95,000.00 per year

Work setting:

- In-person

Ability to Commute:

- Tampa, FL (required)

Work Location: In person