Entry Level Customer Service Specialist

4 months ago

Tampa, United States PLP Albuquerque Full time

HMG Pest Solutions is excited to announce our expansion into the Pest Control world We are proud to be partnering with a national Pest Control leader and remain committed to providing a customer-focused experience that delivers accessible pest control solutions in a simple, convenient manner. Now more than ever, we are dedicated to providing consumers with solutions that will cost less and deliver more.

Due to high demand and a growing need to support client contracts in the Tampa area, we are expanding our Customer Service team. The Customer Service Specialist will schedule appointments with qualified consumers, acquire and present extensive knowledge of pest control solutions, and secure ongoing business relationships on behalf of HMG Pest Solutions. Entry Level Customer Service Specialists will be given the opportunity to work closely with upper management and seasoned national trainers to receive thorough classroom training and education in all departments. As a member of our Customer Service team, you will be given the responsibility of increasing brand awareness as the trusted face of our company, paving the path for future upward mobility.

Customer Service Specialist Responsibilities:

  • Deliver compelling and informative presentations to homeowners, property managers, and business owners about the benefits of our pest control services.
  • Identify and pursue new sales opportunities through various channels, including networking, referrals, and community events.
  • Build and maintain strong relationships with clients, providing excellent customer service and follow-up to ensure satisfaction and retention.
  • Assess customer needs and tailor pest control solutions to meet their specific requirements, ensuring a personalized approach for each client.
  • Gain a deep understanding of our pest control services and solutions, including treatment methods, safety protocols, and environmental impact, to effectively educate and inform potential customers.
Preferred Qualifications:
  • Exceptional student mentality and intense focus
  • Zealous work ethic and a natural leadership ability
  • Strong sense of urgency and an infectiously positive attitude
  • An aptitude for problem-solving in a fast-paced environment
  • Substantial moral compass and profound integrity

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