Bilingual Automotive Customer Service Specialist
2 weeks ago
Benefits:
- Performance-based bonuses
- Paid time off
- Career advancement opportunities
- Employee discounts
Role Overview:
A Customer Service Specialist in the automotive sector plays a crucial role in providing cost estimates for vehicle repairs and routine maintenance. Through effective communication with clients, they identify necessary services, estimate completion times, and maintain ongoing communication throughout the repair process. This specialist assesses required services by utilizing information from technicians and referencing manufacturer service intervals.
Key Responsibilities:
- Diagnoses automotive issues by actively listening to customers' descriptions of symptoms, clarifying details, conducting inspections, and reviewing vehicle maintenance records.
- Confirms warranty and service contract coverage by examining documentation and explaining provisions and exclusions.
- Creates cost estimates by calculating materials, supplies, and labor, including any deductibles.
- Prepares repair orders by detailing symptoms, problems, and necessary repairs; securing customer approvals; and entering information into the service database.
- Maintains customer relationships by explaining estimates and expected vehicle return times; securing customer approvals; providing contact information; addressing questions and concerns; and arranging for towing and temporary transportation.
- Records automotive history by documenting issues and planned corrective actions.
- Enhances professional knowledge by engaging in educational opportunities and reviewing manufacturer publications.
- Contributes to the organization’s reputation by taking ownership of new requests and exploring ways to add value to job performance.
Qualifications:
- Preferred prior experience in a similar role
- Bilingual in English and Spanish
- Exceptional attention to detail
- Ability to read, analyze, and interpret general business reports
- Strong written and verbal communication skills with customers and team members
- Basic mathematical skills
- High school diploma or GED; or one to three months of related experience and/or training; or an equivalent combination of education and experience
- Valid driving license and a clean driving record are required
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