Customer Service Specialist

4 months ago

Tampa, United States ASR Group International, Inc. Full time

** Customer Service Specialist**

Location: Tampa, FL, US

Req ID: 27881 Date: Jan 18, 2022 FCI Residential is a part of Florida Crystals Corporations real estate division, which focuses on multi-family residential development in urban and in-fill areas. The real estate division currently has approximately 3,300 units in the development process throughout Florida.

**POSITION SCOPE**

Responsible for the leasing process from the introduction to the resident taking occupancy and maintaining diligent communication throughout the residents tenancy. Interacts directly with prospective and current residents to achieve maximum occupancy and to deliver the highest level of customer service.

**DETAILED ROLES & RESPONSIBILITIES**

* Develop and maintain first-class customer service relationships with prospects and residents.

* Ensure leasing office, tour path, model apartment, vacant apartments, amenities and general curb appeal of community is impeccable. Take Sparkle Bucket to spot clean any vacant available if necessary in order to maintain the high standard of which FCI Residential is synonymous.

* Sell the communitys features and services to prospects with thorough product knowledge of the property, sister properties and competitors.

* Convert phone calls to tours, property tours to leases and internet leads to tours and/or leases.

* Ensure guests information is complete and entered in the property management software and follow up is completed for prospects.

* Accurately prepare and have thorough knowledge of all lease-related paperwork. This includes processing applications, preparing move in information, renewal letters and renewal lease, move out requests and any other forms utilized as they relate to leasing and resident relations.

* Continuously review performance reports weekly. Use data to analyze what is needed to lease available and upcoming apartments. Make recommendations to Property Manager as to what you believe will help the process.

* Manage and resolve resident concerns including maintenance service requests. Follow up with residents to ensure quality service.

* Actively engage in marketing and assist with developing and implementing strategies to increase property traffic and internet leads. Participate in outreach marketing activities when necessary to obtain prospective residents.

* Plan, organize, and attend resident functions.

* Create content for social media.

* Prepare market surveys monthly and have full knowledge of competitors features in comparison to your community. Must visit the properties twice yearly.

* Assist in placing, removing/updating banners, balloons, bandit signs, A-frame signs, flags etc.

* General clerical assistance including but not limited to managing phones, entering maintenance service requests in the property management software and ordering office supplies.

* Responsible for knowledge of management company and community policies and procedures.

* Complete required training courses either online or in person meetings.

**ESSENTIAL CAPABILITIES (KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL ATTRIBUTES)**

* Treat every guest with enthusiasm, integrity and empathy.

* Self-starter who takes initiative and works well independently, is organized and able to multi-task and pays attention to detail.

* Sound technical skills, analytical ability, good judgment and strong operational focus.

* Ability to establish credibility throughout the organization with both management and team members.

* The ability to organize and prioritize workload is essential.

* Ability to travel for property errands or training classes. Must have a valid drivers license and automobile insurance coverage at all times.

* Flexibility to work longer work hours and odd schedules in order to fulfill job duties such as resident events.

**ESSENTIAL WORK EXPERIENCES**

* One year minimum experience in Sales/Leasing, in residential property management or related field is preferred

**ESSENTIAL EDUCATION REQUIREMENTS**

* High School diploma or general education degree (GED) is required.

* English required (bi-lingual a plus).

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.

**Nearest Major Market:** Tampa

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