Ops Human Services Program Specialist

1 week ago

Clearwater, United States The State of Florida Full time

Requisition No: 830553

Agency: Department of Health

Working Title: OPS HUMAN SERVICES PROGRAM SPECIALIST - 64952445 1 1 1 1 1

Pay Plan: Temp

Position Number: 64952445

**Salary**: $20.00 per hour

Posting Closing Date: 06/14/2024

**Total Compensation Estimator **Tool**

Thank you for your interest in career opportunities with the Florida Department of Health in Pinellas County. If you are looking to establish a successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida. We hope you decide to join our team Applicants will be contacted directly if selected for an interview.

The incumbent is part of a global public health organization and is expected to support the Florida Department of Health in Pinellas County in its mission to protect, promote and improve the health of all people in Florida through integrated state, county and **community efforts** and its efforts and its vision To be the **Healthiest State** in the Nation. Furthermore, the incumbent is expected to incorporate the agency values _of _**_I_**_nnovation, _**_C_**_ollaboration, _**_A_**_ccountability, _**_R_**_esponsiveness_ and _Excellence_ in all aspects of their work.

**OPS Human Services Analyst**

**Your Specific Responsibilities**:
Drive to vaccine engagement and street medicine locations
Conduct eligibility determination and enrollment into services based on established criteria
Confirm and updates client demographics
Coordinate patient appointments
Provide information on and refer individuals to public or private agencies and community services for assistance
Keep updated on community resources for individuals experiencing homelessness
Keep records and prepare reports as required

Coordinate ordering of supplies
Maintain client confidentiality in accordance with Florida statutes
Demonstrate good interpersonal communication skills via in-person and/or telephone encounters

Send medical records requests as needed to participating partners, specialists, and hospitals as requested by providers
Adhere to established safety procedures and practices
Ensure medical record releases are completed and filed appropriately
Answer all telephone calls courteously and promptly with accurate information
Maintain resources for client information
Attend team and other meetings as assigned
Keep supervisor and team members informed
Perform other related duties as assigned including emergency duty

**Required Knowledge, Skills, and Abilities**:

- Ability to plan, organize and coordinate work assignmenta
- Ability to use independent judgment and decision-making
- Ability to work independently and manage one’s own time and the time of others
- Ability to use critical thinking
- Knowledge of customer service principles
- Ability to communicate effectively both verbally and in writing
- Ability to develop and maintain effective working relationships
- Skill in computer software programs used to facilitate job duties
- Ability to follow instructions
- Knowledge of medical terminology

**Qualifications**:
**Minimum-**
- Access to reliable transportation
- Experience working in a medical clinic environment, including knowledge of medical terminology
- Three or more years of customer service experience

**Preferred-**
- Three or more years of data entry experience
- Three or more years of experience determining financial eligibility for services
- Experience working with the homeless population
- Experience providing services in an outreach setting

**Florida Department of Health Mission, Vision, and Values**:
Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:
To be the Healthiest State in the Nation.

Values:
**I** nnovation: We search for creative solutions and manage resources wisely.

**C** ollaboration: We use teamwork to achieve common goals & solve problems.

**A** ccountability: We perform with integrity & respect.

**R** esponsiveness: We achieve our mission by serving our customers & engaging our partners.

**E** xcellence: We promote quality outcomes through learning & continuous performance improvement.

**Where You Will Work**:
Bayside Health Clinic and in the community

**The Benefits of Working for the State of Florida**:
Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

- State of Florida 401(a) FICA Alternative Plan (mandatory)
- Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
- Workers’ Compensation (mandatory, if needed)
- Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
- Deferred Compensation (voluntary)
- Employee Assistance Program (voluntary)
- And more

**Please be advised**:
This position requires a security background check and/or drug screening and participation in dire

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