Ops Clerk

Requisition No: 829969

Agency: Highway Safety and Motor Vehicle

Working Title: OPS CLERK - 76809233 1

Pay Plan: Temp

Position Number: 76809233

**Salary**: $20.00/hr (20 hrs a week)

Posting Closing Date: 06/12/2024

**Total Compensation Estimator **Tool**

**Office of General Counsel**

**Bureau of Administrative Reviews**

**Other Personal Services (OPS) Opportunity**

**Open Competitive Advertisement**

**The Organization**

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to _A Safer Florida_ through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

**Our Benefits include**
- State of Florida 401(a) FICA Alternative Plan*
- Workers’ Compensation
- Reemployment Assistance (Unemployment Compensation)
- Participation in certain State Group Insurance benefits (must meet eligibility requirements).
- Deferred Compensation
- Employee Assistance Program

**Duties and Responsibilities**

As an OPS Clerk, you will assist Hearing Officers in preparing for and conducting administrative hearings. You will also assist staff with the day-to-day administrative tasks of the office, as well as provide customer service to internal and external customers. This work includes:

- Legal document and case file management.
- Preparation of documents for hearings.
- Data entry into Department databases.
- Answering telephones, directing calls, and taking messages.
- Collecting fees and processing payments.

**Knowledge, Skills, and Abilities**
- **Professionalism and Customer Service **- must be able to maintain high professional standards and remain calm, courteous, and tactful while dealing with situations that are sensitive in nature or with individuals who are difficult, hostile, or distressed.
- **Communication and Active Listening** - must be able to express ideas and facts clearly, verbally and in writing, to include conveying complex or detailed information to individuals with varying levels of understanding of the administrative hearing process; must be able to ensure that others fully comprehend the intended message, must be able to listen carefully to obtain needed information and effectively assist customers.
- **Attention to Detai**l - must be thorough and conscientious in accomplishing tasks, no matter how small, ensuring that work is done accurately according to procedures and standards.
- **Organization and Prioritization** - must be able to plan and organize time, resources, and workload effectively in order to complete assignments in a timely manner and meet statutory deadlines.

**Preferred Qualifications**
- Experience working in a professional office setting handling administrative tasks. Additional preference will be given for experience working in a legal office or with legal documents.
- Customer service experience dealing with customer complaints, inquiries and/or problem resolution.

**Job Related Requirements**
- The selected applicant must possess a valid Class E or higher driver's license.

**General Information**
- The elements of the selection process may include a skill assessment and/or oral interview.
- Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
- OPS employees at FLHSMV are paid biweekly. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.