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Human Services Eligibility Case Manager 1

4 months ago

Clearwater, United States Pinellas County Government Full time

We have a great opportunity for an experienced case manager who thrives in a fast paced environment

Pinellas County Human Services works with our partners to help County residents meet essential needs and increase their self-sufficiency through a range of community programs covering health, homelessness, consumer protection, veteran services, justice coordination services, financial assistance and more. Our vision is to be the standard for public service in America, and we place the highest importance on quality service, respectful engagement, and responsible resource management.

Within our Community Connections Division, and in partnership with the Florida Department of Health, Human Services provides the Pinellas County Health Program, offering prevention focused health care, mental health and substance use services, specialty care referrals, and case management services to qualified low-income residents. We are seeking a dynamic team player with a passion for helping others to fill our Case Manager 1 position.

The Case Manager 1 is a professional office/field case management role whose primary responsibilities include processing applications to determine program eligibility and facilitate enrollment into the County Health Program; providing short term case management services to applicants, including making referrals and helping connect applicants with community resources; and responding to in person and phone inquiries from the general public seeking information and resources.

Our Case Managers work in various sites throughout the county to increase accessibility to our services. Employees in this class exercise considerable independent judgement throughout the eligibility process, in providing guidance and resources for clients, and in establishing and maintaining working relationships with our community partners. A high degree of public contact is exercised, requiring professionalism, tact and poise. This position requires an ability to relate professionally to a wide range of diverse residents applying for public assistance.

This position will be located at 647 1st Ave N in St. Petersburg FL with a Monday - Friday, 8:00 a.m. - 5: 00 p.m. hybrid schedule including office, outposts and some remote work.

Essential Job Functions

  • Screens and interviews applicants in person and over the phone, and responds to questions regarding availability of, and eligibility for benefits.
  • Processes applications to determine eligibility for medical assistance, advises applicants of needed documentation, and refers ineligible applicants to alternate community resources for assistance.
  • Provides information and referral services to clients.
  • Works with community partners and other agencies to assist clients in accessing services and programs.
  • Answers phone calls from the general public to provide information and resources.
  • Maintains an active caseload for eligibility and short-term case management.
  • Enters accurate and timely notes, and scans documentation and forms in appropriate databases.
  • Applies policies and procedures of the department's eligibility determination process.
  • Performs data entry and record keeping.
  • Prepares and prints medical ID cards and issues to clients.
  • Attends meetings and trainings.
  • Performs other related job duties as assigned.
Position Specific Requirements
  • Five (5) years of technical and professional experience in social/human services case management or related field; or
  • An Associate's degree in social work, psychology, sociology, or a related field and three (3) years of experience as described above; or
  • A Bachelor's degree in social work, psychology, sociology, or a related field and one (1) year of experience as described above; or
  • An equivalent combination of education, training, and/or experience.
  • A valid Florida Driver License, in good standing, will be required to travel to offsite locations and various trainings and meetings.
  • Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.
  • Ability and willingness to travel throughout Pinellas County.
  • Participation in the Pinellas County Employee Disaster Preparedness & Response operations.
Highly Desirable
  • Knowledge of services offered by the County and other local community services agencies.
  • Fluent in any languages other than English, particularly Spanish.
  • Ability to work a flexible schedule when needed.
Our benefits rank among the top in the area
  • Looking for a strong retirement? We have you covered as members of the Florida Retirement System (FRS) with investment and pension options.
  • We have deferred compensation programs and wellness centers to name a few perks. Check out these and more


Want To Learn More?

Please review the full classification description with the Physical/Mental Demands and Working Conditions at the link below.

Human Services Case Manager 1