Patient Experience Manager 1
1 month ago
Unit Description:
**_ **NEW SALE-GREAT OPPORTUNITY FOR CAREER GROWTH**_**
**Sodexo** is seeking a well rounded operations enthusiast to join the team as a** Patient Experience Manager 1 at** **Christiana Wilmington Hospital **located in **Wilmington, DE. Christiana Wilmington Hospital **has been a landmark since 1890, fully modernized, with 321 beds and 622,100-square-foot facility serves as ChristianaCare’s corporate headquarters and provides ChristianaCare’s distinguished, high-quality health care in the heart of Wilmington.
This is a fantastic opportunity for a highly passionate, experienced and customer service driven individual. You thrive in a fast paced environment. You enjoy critical thinking and are a natural problem solver. This position is responsible for strategic analysis of trends and metrics involved in patient feedback to create action and communication surrounding solutions. This position will interface with other healthcare professionals to improve the patient experience
**_
Typical Shift: Monday-Friday with alternating weekends_**
- evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction;
- oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery;
- collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience;
- perform tray assessments to ensure food quality and presentation and tray accuracy;
- exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits; and/or
- perform management functions that include direct supervision of hourly associates including employee development.
- Rounding with existing patients, families, and Nursing personnel in facility
- Collaboration with hospital clinical and administrative leadership
- Collecting, organizing, and trending data
- Communicating findings with both Nutrition Services and interdisciplinary teams
- Networking with other hospitals to identify best practices
- excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;
- passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily;
- knowledge of nutrition and specialized diets;
- experience with oversight of diet offices; and/or
- strong management skills, preferably in healthcare.
**Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.**
- Employees who work at _Christiana Health System_ are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status and provide proof of vaccination._
What We Offer:
Qualifications & Requirements:
Basic Education Requirement - Associate's Degree or equivalent experience
Basic Management Experience - 2 years
Basic Functional Experience - 1 year experience in Service Recovery role at large hospitality or hospital environment
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
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