Director, NPS Experience Design

5 days ago

Wilmington, North Carolina, United States U014 (FCRS = US014) Novartis Pharmaceuticals Corporation Full time


Summary


Up to 27 potential launches expected in the next 5 years at Novartis. The Novartis Patient Support team is at the forefront of transforming how the industry helps patients get access to treatment. Do you want to be part of a team that puts patients first with a strong focus on reimagining patient-centric initiatives?

We'd love to hear from you. The Director, NPS Experience Design will be responsible for designing and delivering the best platform experience for patients, practices, and internal customers. This individual will report to the ED - Experience Design and UX and will be responsible for designing, building, and delivering enterprise content on our NPS platforms to provide the best patient support to our customers.

This includes harmonizing enterprise templates for start forms, emails, faxes, text messages, websites, call materials, field materials, print and digital materials, etc., This role will also be accountable for the content approval process through MAP / FUSE and en-suring the templates remain updated. To do this successfully, this individual will bring a strong customer voice into all key enter-prise content design decisions. This individual will also possess a deep understanding of our NPS programs, technology, processes and operations.

Major Accountabilities

  • Support the enterprise template creation and delivery process by demonstrating a very strong understanding of patient services, including business processes, tech-nology landscape, operational flows, program design, and operational challenges.
  • Demonstrate deep understanding of the patient services landscape, including Bene-fit Investigation, Prior Authorization, Co-pay, patient & practice authorizations, con-sent / opt-outs, and ongoing refill management solutions, for all product archetypes.
  • Single point of accountability for design, development, and approval (MAP/FUSE) of all NPS enterprise content / templates, including start forms, emails, faxes, text messages, websites, call materials, field materials, print and digital materials, etc.
  • Partner with UX and research teams to conduct scalable user research and testing across NPS product verticals to help understand how internal & external users inter-act with and feel about our products.
  • Support ED Experience Design and UX with managing department budget and re-sourcing including third-party agencies, relationships, and deliverables; Creatively solve for missing information using internal and external sources.
  • Support the ED Experience Design and UX with evangelizing experience design and UX across the NPS leadership team and increase awareness and expertise of expe-rience design best practices, standards and methods leading to more effective busi-ness management.

The pay range for this position at commencement of employment is expected to be between $201,600.00 and $302,400.00 per year; however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered.

Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.


  • Director, Central Operations

    2 weeks ago

    Wilmington, North Carolina, United States Novartis Full time

    Summary:Novartis is a global company that combines medical science and digital technology to provide life-changing medicines to millions of people. We offer numerous opportunities for growth and development, including global and local cross-functional careers and a wide range of learning programs. Our strong pipeline of medicines ensures continued business...

  • CAD Designer

    2 weeks ago

    Wilmington, North Carolina, United States SAIC Full time

    DescriptionSAIC is seeking a CAD Designer to support the U.S. Army Combat Capabilities Development Command (CCDEVCOM), Engineering and Systems Integration (ESI) Directorate, Quick Reaction Capability (QRC) Branch.This position is on-site in Aberdeen, MD. SAIC provides relocation assistance.In support of the Information Analysis Center Multiple Award Contract...

  • Deputy Executive Director

    2 weeks ago

    Wilmington, North Carolina, United States Association of Metropolitan Water Agencies Full time

    CapeFear Public Utility Authority (CFPUA) is seeking a DeputyExecutive Director to lead and direct the utility'splant operations, engineering, planning, and construction activities. This topleadership position develops plans and programming, formulates budgetary data,assigns job duties, conducts employee evaluations, prepares contractualobligations, develops...

  • Associate Director of Annual Giving

    2 weeks ago

    Wilmington, North Carolina, United States Annual Giving Network Full time

    UNCW is wrapping up the public phase of a $125 million comprehensive campaign, and the Office of Annual Giving is growing its team to better serve the needs of University Advancement. The Associate Director of Annual Giving will serve as a trusted partner to the Director of Annual Giving and will be responsible for managing many of the day-to-day operations...

  • NP/PA Emergency Medicine Opening in Pennsylvania

    2 weeks ago

    Wilmington, North Carolina, United States Archway Physician Recruitment Full time

    NP/PA Emergency Medicine Opening in PennsylvaniaLocated in Hanover, PA - 50 miles from Baltimore Clinic is accepting experienced full-time APP candidates to join the Emergency Medicine Department at our Hannover Hospital in Hannover, PA.Clinical Details:Community hospital with 31,000 visits per year21-Bed Emergency DepartmentStaffed by a strong, experienced...

  • Patient Experience Rep

    2 weeks ago

    Wilmington, North Carolina, United States New Hanover Regional Medical Center Full time

    About NHRMC NHRMC, established in 1967 in Wilmington, NC, is recognized as a preeminent healthcare organization focused on leading our community to outstanding health. We have an 855 bed network of hospitals and multi-specialty physician group practices with more than 200 physicians. With a network of primary, specialty, neighborhood clinics and regional...

  • Director of Analytics Software Portfolio

    1 week ago

    Wilmington, North Carolina, United States Johns Hopkins Medicine Full time

    Job SummaryReporting to the Vice President, Health Innovation and Management Solutions, the Director of Analytics Software has strategic responsibility for global growth and success of the analytics software portfolio, including the Johns Hopkins ACG System. Responsibilities include the creation and execution of analytics product strategy, planning and...

  • Director, Process

    2 weeks ago

    Wilmington, North Carolina, United States Mondelēz International Full time

    Job DescriptionAre You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.The Director of Processes & Systems will make an impact on our business by creating value, driving efficiencies, and leading the evolution of Global Procurement's processes and systems. They will create an...

  • Director, Process

    4 weeks ago

    Wilmington, North Carolina, United States Mondelēz International Full time

    Job DescriptionAre You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.The Director of Processes & Systems will make an impact on our business by creating value, driving efficiencies, and leading the evolution of Global Procurement's processes and systems. They will create an...

  • Civil Designer

    2 weeks ago

    Wilmington, North Carolina, United States AllSTEM Connections Full time

    AllSTEM Connections is hiring for Civil Designer role for one of our clients in construction industry.Location: Wilmington, NCPay Rate: $30/hrJob Description:Responsibilities and Duties: Work from architectural plans and survey files to produce engineering construction plans in AutoCAD Civil 3D. Ability to work in team environment with other high-quality...

  • ED, CE Comms and Meeting Engagement

    2 days ago

    Wilmington, North Carolina, United States U014 (FCRS = US014) Novartis Pharmaceuticals Corporation Full time

    SummaryThe Executive Director of CE Comms and Meetings Engagement plays a pivotal role in driving strategic growth within the Customer Engagement Organization. Collaborating closely with the VP of CE Operations and the CE Leadership Team, this role identifies, defines, and enables key initiatives. This role will ensure TA specific direction will align to...

  • Executive Director of Compliance

    6 days ago

    Wilmington, North Carolina, United States Johns Hopkins Medicine Full time

    SummaryThe Executive Director of Corporate Compliance and Regulatory Affairs ("Exec. Director") at Johns Hopkins Health Plans (JHHP) reports to the Johns Hopkins Health System (JHHS) Chief Compliance Officer (and reports via a matrix relationship to the President of JHHP). The Exec. Director is responsible for the development, implementation, communication,...

  • Brand Director

    5 days ago

    Wilmington, North Carolina, United States teamworkonline Full time

    Job Title: Brand Director, Aloha Lacrosse & HoganLax3STEP Sports is the largest youth sport event and club operator in the nation, providing brands with the ability to impact more athletes than ever in a unique and authentic way. The 3STEP reach spans 40+ states and currently serves more than 3.2 million athletes. We deliver a premier, inspiring and...

  • Director of Nursing

    2 weeks ago

    Wilmington, North Carolina, United States Azalea Health & Rehab Center Full time

    Azalea Health and Rehab is seeking an experienced individual as our Director of Nursing Nestled between Myrtle Beach and the Outer Banks, our 80-bed community is looking for a DON to join our dynamic team in beautiful Wilmington, North Carolina. Wilmington is ranked one of the best cities to live in with a low cost of living and the Cape Fear Coast beaches....

  • Director of Nursing

    2 weeks ago

    Wilmington, North Carolina, United States Azalea Health & Rehab Center Full time

    Azalea Health & Rehab Center - Azalea Health and Rehab is seeking an experienced individual as our Director of Nursing Nestled between Myrtle Beach and the Outer Banks, our 80-bed community is looking for a DON to join our dynamic team in beautiful Wilmington, North Carolina. Wilmington is ranked one of the best cities to live in with a low cost of living...

  • Civil Design Engineer

    2 weeks ago

    Wilmington, North Carolina, United States Career Collective Full time

    Primary ResponsibilitiesAssist Design Engineer and Design Team in the design of runways, taxiways, aprons, and other airfield facilities. Work typically involves grading, paving, drainage and other civil engineering related work.Provide assistance with planning documents, construction cost estimates, and perform computer aided design.Assist in the...

  • Civil Design Engineer

    2 weeks ago

    Wilmington, North Carolina, United States Career Collective Full time

    Primary Responsibilities Assist Design Engineer and Design Team in the design of runways, taxiways, aprons, and other airfield facilities. Work typically involves grading, paving, drainage and other civil engineering related work. Provide assistance with planning documents, construction cost estimates, and perform computer aided design. Assist in the...

  • Health Benefits Executive Director

    2 weeks ago

    Wilmington, North Carolina, United States Elevance Health Full time

    Elevance Health Health Benefits Executive Director Hanover , Maryland Apply Now Location:This position will work a hybrid model (remote and office). Must reside within 50 miles/1 hour commute of an Elevance Health location.The Health Benefits Executive Director is responsible for leading the development and implementation of complex product strategies for...

  • Director of Operations

    2 weeks ago

    Wilmington, North Carolina, United States Markraft Cabinets Full time

    Job Type Full-time Description JOB SUMMARYThe primary function of the Multifamily Operations Director is to oversee all aspects of administrative, purchasing, receiving, deliveries, warehouse scheduling and field operations. Ensuring effective results relating to the customer service quality standards set forth by Markraft's Core Values. ESSENTIAL DUTIES AND...

  • Director of Appeals, Complaints, and Grievances

    2 weeks ago

    Wilmington, North Carolina, United States Johns Hopkins Health Plans Full time

    Job SummaryReporting to the Chief Medical Officer, the Director of Complaints, Grievances, and Appeals (CG&A) is responsible for directing CG&A operations, providing leadership and oversight for all lines of business. The Director will oversee key CG&A functions including the processing of member appeals, provider appeals, and payment disputes. In addition,...