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Patient Services Manager 1

3 months ago

Wilmington, United States Sodexo S A Full time

Job Description Returning UsersLog Back InUnit Description NEW SALEGREAT OPPORTUNITY FOR CAREER GROWTH Sodexo is seeking a well rounded operations enthusiast to join the team as a Patient Services Manager 1 at Christiana Wilmington Hospital located in Wilmington, DE. Christiana Wilmington Hospital has been a landmark since 1890, fully modernized, with 321 beds and 622,100-square-foot facility serves as ChristianaCare's corporate headquarters and provides ChristianaCare's distinguished, high-quality health care in the heart of Wilmington. The Patient Services Manager 1 will be responsible for overseeing all aspects of the patient meal program to ensure compliance and improve the patient experience. We are looking for a charismatic and organized individual to support a team of 30 frontline associates. Typical Schedule: Monday-Friday (rotating weekends) (based on business needs) If you have patient services experience in a healthcare environment- you are encouraged to apply now The successful candidate will: evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction; oversee Sodexo's Patient Dining Program and daily meal rounding inclusive of service recovery; collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience; perform tray assessments to ensure food quality and presentation and tray accuracy; exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits; and/or perform management functions that include direct supervision of hourly associates including employee development. Rounding with existing patients, families, and Nursing personnel in facility Collaboration with hospital clinical and administrative leadership Collecting, organizing, and trending data Communicating findings with both Nutrition Services and interdisciplinary teams Networking with other hospitals to identify best practices Is this opportunity right for you? We are looking for candidates who have: excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies; passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily; knowledge of nutrition and specialized diets; experience with oversight of diet offices; and/or strong management skills, preferably in healthcare. Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. Employees who work at Christiana Health System are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status and provide proof of vaccination. What We Offer Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training. Qualifications & Requirements Basic Education Requirement - Associate's Degree or equivalent experience Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer. Application Instructions Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you