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Guest Experience Coordinator

3 months ago

Austin, United States Commodore Perry Estate Full time

**Company Description**
A treasured Austin landmark reimagined by internationally known designer Ken Fulk, Commodore Perry Estate will be a modern interpretation of a residential estate from yesteryear, where guests are invited to sit back, celebrate and be inspired with thoughtful conversation. The Estate will bring a new level of contemporary glamour and whimsical soul to the city in the form of a full service Hotel, private Mansion, Lutie's Restaurant, an over-sized outdoor pool, and exquisite outdoor and indoor event space. As a team member at Commodore Perry Estate, you will enjoy a sense of family like no other. We offer competitive compensation and benefits in a historical and fun working environment, where individuality is celebrated and dreaming big is encouraged.

Embark on a dynamic role as a Guest Experience Coordinator, where your passion for hospitality and impeccable customer service will shine. As the welcoming face of our establishment, you will ensure every guest enjoys a seamless and memorable stay, providing personalized assistance and exceeding expectations at every touchpoint.
- Maintain complete knowledge and comply with all resort and departmental policies and procedures.
- Maintain complete knowledge of computer & manual systems.
- Maintain complete knowledge of:
All resort facilities/services/hours of operation;
- Entertainment/special events scheduled in resort;
- Guest functions taking place, including guest names, location of events.
- Maintain work station with necessary supplies and resource materials and maintain cleanliness throughout shift.
- Answer telephone calls within three rings, using correct salutations and telephone etiquette.
- Handle guest complaints ensuring guest satisfaction.
Maintain familiarity with telephone system, voice mail system and phone rates.

**Qualifications**
- 1 year in a similar role
- Strong interpersonal and communication skills
- Ability to handle multiple tasks efficiently
- Familiarity with hotel management systems and basic computer skill

**Additional Information**

4100 Red River Holdings LLC is an Equal Opportunity Employer, M/F/D/V. 4100 Red River Holdings LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, 4100 Red River Holdings LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.