Guest Experience Manager

22 hours ago


Austin, Texas, United States Four Seasons Hotels Limited Full time
About Four Seasons

Four Seasons Hotels Limited is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team of dedicated professionals is committed to providing personalized service and creating unforgettable memories for our guests.

About the Role

We are seeking a highly skilled Guest Experience Manager to join our dynamic team at Four Seasons Hotel Austin. As a Guest Experience Manager, you will be responsible for coordinating with various departments to ensure that all guests have a seamless and enjoyable stay. This includes interacting with our Elite guests, who are our most valued customers, private residence owners, and high-profile individuals.

Key Responsibilities
  • Personalize all experiences for guests by coordinating with various departments
  • Interact with Elite guests, private residence owners, and high-profile individuals
  • Develop and implement strategies to enhance the guest experience
  • Collaborate with the Rooms Team to ensure seamless guest arrivals and departures
What We Offer

As a Guest Experience Manager at Four Seasons, you will enjoy a range of benefits, including:

  • Complimentary medical, dental, and vision insurance after 30 days
  • Room night stays at Four Seasons Worldwide
  • Employee meals prepared by the Four Seasons Culinary Team
  • Dry cleaning and alteration of employee uniforms
  • Parking in Downtown Austin during work shifts
Requirements

To be successful as a Guest Experience Manager at Four Seasons, you will need:

  • Strong communication skills
  • Two to five years previous experience in Guest Services or a related field
  • Quick problem-solving skills
  • Work authorization in the United States


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