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Guest Experience Supervisor

2 months ago

Austin, United States Home2 Suites Full time
Guest Experience Supervisor is a unique, multi-dimensional role that requires performing and coordinating multiple guest experiences & job duties, simultaneously. The Guest Experience Supervisor will strategize and coordinate with all departments to deliver the most memorable experience and ensure complete satisfaction of all guests. This position manages the entire guest experience from beginning to end by collaborating, communicating, and supporting all departments.

In our efforts to be "better today than we were yesterday", we are constantly seeking talented individuals to join our team

POSITION TITLE: Guest Experience Supervisor

REPORTS TO: Assistant General Manager / General Manager

DUTIES AND RESPONSIBILITIES:
  • Oversee and create an energetic, optimal guest experience.
  • Responsible for developing and implementing the strategy to provide an engaging experience in all public space (pool, meeting room, lobby, breakfast gathering room, outdoor areas) with the intent to optimize guest experience.
  • Responsible for training all guest facing staff to understand their role's impact on optimizing guest experience. Work with leadership team to strategize, coordinate, and execute a guest experience strategy for the hotel.
  • Assign tasks to ensure all guest experiences are optimized.
  • Develop programs, initiatives, and projects to energize all areas.
  • Develop and maintain ambiance conducive to repeat patronage.
  • Ensure timely and accurate customer service by all associates in all departments.
  • Work with all department managers to identify and correct issues that result in a poor guest experience.
  • The Guest Experience Supervisor has a role in the Sales & Marketing, Reputation Management, and Community Involvement strategies. Always working closely with the Sales Manager and General Manager to produce the best outcomes.
  • All other duties as assigned/required.
POSITION REQUIREMENTS:
  • Must be able to communicate in English both written and verbally.
  • Must be able to stand for long periods of time.
  • Must be able to lift 20 lbs.