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Guest Services Associate

3 months ago

Sacramento, United States Hostelling International USA Full time

**Summary**: The guest services associate is responsible for creating a welcoming atmosphere while ensuring guest and public contact at reception runs smoothly, efficiently and in accordance with hostel policy. This is an overnight position from 11p-7a

**Responsibilities**:

- Welcome, register, orient and supervise guests, and provide group orientations in a friendly and positive manner, while being mindful of cultural differences

and possible language barriers- Conduct hostel tours
- Encourage and collect guest comments and feedback
- Follow hostel procedures, ensuring the security and safety of the hostel, hostel property, guests, guests’ property, and fellow employees
- Accurately maintain all shift reports, logs, and necessary daily paperwork, including a record of overnight fees, sale of goods, and rentals
- Perform laundry, cleaning, bookkeeping, food preparation, and other duties and tasks as needed
- Promote the mission of HI USA: “To help all, especially the young, gain a greater understanding of the world and its people, through hostelling”
- Represent HI USA and the hostel in a positive manner to guests, callers, and local officials
- Provide overnight, on-call assistance in case of emergencies
- Other duties or projects as assigned by the hostel management

**Skills/Qualifications**:

- High school diploma or GED
- Customer service experience preferred
- Excellent communication skills
- Ability to handle cash and record receipts without error
- Must enjoy working with the public and have the ability to calmly and professionally handle conflict, guest issues, or emergencies
- Ability to multi-task in a fast paced environment
- Computer literacy and familiarity with WINXP, MS Word, Excel, and Outlook preferred
- Ability to work independently and as part of a larger team
- Must be willing to work evenings, weekends, and holidays as schedule requires
- First aid and CPR certification preferred; training can be provided
- Hostelling experience a plus
- Ability to speak a second language a plus

**Physical Demands and Work Environment**:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands and arms. The employee is frequently to stand, walk, talk, and hear. The employee is occasionally required to climb or balance. The employee must regularly lift and/or move up to 50 pounds. The noise level in the work environment is usually moderate.