Guest Service Representative

1 day ago


Sacramento, California, United States Westin Sacramento Full time
Job Summary

We are seeking a skilled Guest Service Agent to join our team at Westin Sacramento. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable.

Key Responsibilities
  • Provide warm and welcoming service to guests, responding to their needs and requests in a timely and professional manner.
  • Register and assign guests to hotel rooms, ensuring accuracy and efficiency.
  • Process payments, handle guest complaints, and resolve issues in a fair and courteous manner.
  • Assist with room assignments, key cards, and other guest-related tasks.
  • Stay up-to-date on hotel services, amenities, and promotions to provide guests with personalized recommendations.
  • Collaborate with other hotel staff to ensure seamless guest experiences.
Requirements
  • High school diploma or equivalent required.
  • Previous customer service experience or equivalent training preferred.
  • Knowledge of hotel operations and PMS systems a plus.
What We Offer

As a Guest Service Agent at Westin Sacramento, you will enjoy a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

We are an equal-opportunity employer and welcome applications from diverse candidates.



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