Guest Service Agent

2 months ago

Sacramento, United States The Westin Sacramento Full time
Overview

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager

Your Focus

  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary.
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Follow sustainability guidelines and practices related to HHMs EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It

About Us

Located near Sacramento's Land Park neighborhood, our upscale hotel is 2.6 miles from the Sacramento Executive Airport and 11 miles from the Sacramento International Airport, offering an ideal location with serene surroundings. Enjoy access to a variety of popular area attractions, such as Old Sacramento, the Sacramento Zoo and Sacramento City College. Whether here for work or play, retreat to our spacious hotel rooms and suites featuring luxurious bedding and bathrooms, and treat yourself to a delicious meal at our on-site seafood restaurant. You can also pamper yourself with a decadent treatment at our full-service, award-winning spa, and maintain your exercise routine at our 24-hour fitness center with cardio equipment and free weights. Before you leave, relax by the pool or the river while sipping a glass of wine from a local vineyard. Stylish event space is available for memorable events.

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

Options Apply for this job onlineApply Share Refer this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed
  • Share this job opportunity to a friend, colleague, or family member:
Application FAQs

Software Powered by iCIMS

About Us

Located near Sacramento's Land Park neighborhood, our upscale hotel is 2.6 miles from the Sacramento Executive Airport and 11 miles from the Sacramento International Airport, offering an ideal location with serene surroundings. Enjoy access to a variety of popular area attractions, such as Old Sacramento, the Sacramento Zoo and Sacramento City College. Whether here for work or play, retreat to our spacious hotel rooms and suites featuring luxurious bedding and bathrooms, and treat yourself to a delicious meal at our on-site seafood restaurant. You can also pamper yourself with a decadent treatment at our full-service, award-winning spa, and maintain your exercise routine at our 24-hour fitness center with cardio equipment and free weights. Before you leave, relax by the pool or the river while sipping a glass of wine from a local vineyard. Stylish event space is available for memorable events.

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

Source: Hospitality Online

  • Guest Services Agent

    2 months ago

    Sacramento, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: Sacramento, CA, US, 95811 Property Name: La Quinta by Wyndham Sacramento - Downtown Req Id: 18483 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Sacramento - Downtown location in Sacramento , California . **Job Summary** The Guest Service Agent is responsible for...

  • Guest Service Agent

    4 weeks ago

    Sacramento, California, United States Westin Sacramento Full time

    Guest Service Agent Opportunity:Welcome guests with a friendly and courteous attitude in accordance with hotel standards. Responsibilities include registering guests, handling payments, making reservations, and resolving guest complaints promptly. Uphold sustainability guidelines and practice safe work habits. Previous customer service experience or...

  • Front Desk/Guest Services Agent

    3 days ago

    Sacramento, United States The Kimpton Hotel & Restaurant Group, LLC Full time

    What You'll Do The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service at the Front Desk all the while providing outstanding service to our guests along the way. You'll act as an advocate for th Guest Service, Front Desk, Agent, Guest, Operations, Hotel

  • Guest Service Agent

    4 weeks ago

    Sacramento, United States Westin Sacramento Full time

    Overview:Opportunity: Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth PathFront Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your FocusImmediately greet guests and offer to assist with their needs. Register and assign...

  • Guest Service Agent

    1 month ago

    Sacramento, United States The Westin Sacramento Full time

    OverviewOpportunity:  Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales ManagerYour Focus Immediately greet guests and offer to assist with their needs. Register and...

  • Guest Service Agent

    3 months ago

    Sacramento, United States Westin Sacramento Full time

    Overview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...

  • Airport Guest Service Agent

    1 month ago

    Sacramento, United States Hawaiian Airlines Full time

    Title Airport Guest Service Agent Description **Interview Schedule** The interview process consists of the following: - A 20-minute telephone interview - A 60-minute group video interview - A 30-minute in-person final interview Travel to/from the interviews and any subsequent relocation expense are the responsibility of the candidate. Candidates...

  • Guest Service Agent

    2 months ago

    Sacramento, California, United States The Westin Sacramento Full time

    OverviewOpportunity: Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.Your Growth PathFront Desk Supervisor or Sales Coordinator Front Office Manager or Sales ManagerYour FocusImmediately greet guests and offer to assist with their needs.Register and assign guests...

  • Airport Guest Service Agent

    3 months ago

    Sacramento, United States Hawaiian Airlines Full time

    Title Airport Guest Service Agent - Sacramento Description **Interview Schedule** The interview process consists of the following: - A 60-minute group video interview - A 30-minute in-person final interview Travel to/from the interviews and any subsequent relocation expense are the responsibility of the candidate. Candidates successful in the interview...

  • Front Desk/Guest Services Agent

    1 month ago

    Sacramento, United States Kimpton Hotel Full time

    What You'll DoThe Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service at the Front Desk all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will...

  • Call Center Agent

    3 months ago

    Sacramento, United States Wise Auto Group Full time

    Job DescriptionJob DescriptionWise Auto Group has been your automotive family for over 100 years! We believe in hiring the heart and training the mind and strive to hire passionate individuals who want to stand out from the crowd. We want to challenge our associates to be the best they can be, while providing all the resources to help them reach their...

  • Call Center Agent

    2 months ago

    Sacramento, United States Wise Auto Group Full time

    Wise Auto Group has been your automotive family for over 100 years! We believe in hiring the heart and training the mind and strive to hire passionate individuals who want to stand out from the crowd. We want to challenge our associates to be the best they can be, while providing all the resources to help them reach their potential. Working at Wise Auto is...

  • Front Desk

    3 months ago

    Sacramento, United States Hilton Sacramento Arden West Full time

    Hours include nights and weekends.JOB SUMMARYGreets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet Hilton’s high standards of quality.ESSENTIAL FUNCTIONSThis description is a summary of primary responsibilities and...

  • Front Desk

    2 months ago

    Sacramento, United States WS Management Full time

    Job DescriptionJob DescriptionJob Summary:Embark on a rewarding journey as a Front Desk Guest Service Agent, where you'll serve as the welcoming face of our hotel, setting the tone for our guests' entire experience. We believe that surpassing ordinary service is what distinguishes us from our competitors, and we empower you to unleash your creativity...

  • Guest Service Expert>

    2 months ago

    Sacramento, United States Smashburger Full time

    Smashburger - 2565 Fair Oaks Blvd [Food Service / Crew Member / Team Member] As a Guest Service Expert at Smashburger, you'll: Ensure each guest receives Gold Standard service; Be knowledgeable of all menu items and be able to make suggestions and answer questions; Process POS transactions and accurately follow cash handling procedures; Personalize food...

  • Guest Service Representative

    1 month ago

    Sacramento, United States Marriott International Inc Full time

    Job Number 24130189 Job Category Rooms & Guest Services Operations Location Sheraton Grand Sacramento Hotel, 1230 J Street, Sacramento, California, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room...

  • Customer Service Agent

    1 month ago

    Sacramento, United States American Airlines Full time

    ** Customer Service Agent** ** Customer Service Agent** Date: Feb 18, 2022 American Airlines is seeking Full Time Customer Service Agents at the Sacramento International Airport. The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement ****Intro**** ****Why you'll love this job**** The Customer Service Agent...

  • Customer Service Representative

    4 weeks ago

    Sacramento, United States Yeh Chen Ferguson - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k)Competitive salaryHealth insurancePaid time offTraining & developmentROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Yeh Chen Ferguson - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance...

  • Guest Service Agent

    1 month ago

    Sacramento, United States Peachtree Hospitality Management Full time

    This position is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement...

  • Front Desk Agent

    4 months ago

    Sacramento, United States Hyatt PlaceHyatt House Sacramento International Airport Full time

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities: Registering guests making and modifying reservations hotel operator and concierge duties.  Providing attentive courteous and efficient...