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Guest Service Associate

4 months ago

Sacramento, United States Springhill Suites by Marriott, Sacramento Natomas Full time

**HOTEL EXPERIENCE REQUIRED - FOSSE EXPERIENCE PREFERRED**

**SUMMARY**:
Handle the requests and transactions of the hotel guests, and coordinate with the other departments as necessary. Run required reports during the night shift.

**ESSENTIAL FUNCTIONS**:
Check guests in and out of the hotel. Make future reservations when necessary.

Post phone charges, valet charges and other miscellaneous charges to guest accounts.

Administer hotel guest payment policies.

Coordinate with other departments to fulfill guest special requests.

Communicate hotel facilities and services to guests at check-in.

Answer guest questions regarding local area facilities.

Responsible for shift cash transactions.

Responsible for maintaining hotel key security system.

Know hotel emergency procedures.

Inform housekeeping of vacant dirty suites as they become available upon checkout.

Update room status as housekeeping notifies the desk of changes.

Read and communicate clearly.

Process credit card transactions.

Post room and tax charges to all guest folios.

Finalize transactions completed during the day.

Create and/or print required reports.

Check in/out guests. Verify departure dates and offer to make future reservations.

Perform all other tasks and assignments as requested by Management.

**Job Types**: Full-time, Part-time

Pay: From $17.00 per hour

Expected hours: No more than 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance

Shift:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift

Weekly day range:

- Weekends as needed

**Experience**:

- Hotel experience: 2 years (required)

Ability to Relocate:

- Sacramento, CA 95833: Relocate before starting work (required)

Work Location: In person