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Atlasied Technical Support Specialist

2 months ago

Phoenix, United States MiTek Corporation Full time

**Position Location**: Phoenix, Arizona

**Position Summary**:
Minimum 3 years in commercial audio experience is required along with a record of positive customer service.

MiTek offers a comprehensive benefits package along with long term growth opportunities across its many brands. Come join the family

**Essential Functions**:

- Maintaining customer satisfaction with swift responses is the primary function.
- Consistent follow up with all end users and/or customers to ensure their questions and complaints were resolved in a timely manner. Document end results.
- Maintain and monitor departmental metrics, sales figures, and other key data to present on a monthly basis. Prepare written product support materials, presentations, reports, and project quotes.
- Interact with end users resolving inquiries and/or complaints resulting in prudent escalation of time-sensitive issues and ultimate resolution.
- Answering client questions regarding products.
- Handles day to day quotes for IntelliSee and Singlewire. Manage all quotes with Regional Sales Managers and Support Teams.
- Work with respective department heads to secure information to plan for advertising services, support materials, and data to support the Technical Support Team.
- Manage multiple design, compiling information, product selection, AutoCAD drafting, design layouts, creating bill of materials.

**Essential Tasks**:

- Manage Technical Class Webinar scheduleing.
- Assist Design Team with XTENAV Proposals.
- Provide technical support to customers relative to the core product (non-IP based), when needed. This includes basic troubleshooting of issue and analysis for quick resolution.
- Additional Liaison between Regional Sales Managers and Support Teams (Customer Experience, Warranty Department, and the Design & Tech Support Teams).
- Maintain all documentation and updates as it relates to the MiTek ISO Standards.

**Qualifications**:
**EDUCATION**

Bachelor's degree in Business, or equal industry related experience

**EXPERIENCE**

Practical related experience with 70.7v Audio equipment

Minimum of 3 years related experience in the Commercial Audio Industry

**Skills**:
**SKILLS & ABILITIES**
- Proficient with all MS Office Software (Word, Excel, Power Point, and Outlook)
- Proficient with Visio and/or AutoCAD
- Experience with computer-based audio systems preferred
- Knowledge of basic audio principals, Audio/Visual system contracting, and basic networking
- Ability to learn and become proficient with MiTek’s internal computer systems
- Ability to work with outside and inside vendors
- System Contracting or Consulting Experience a Plus
- Ability to maintain accounts/orders
- Ability to maintain a high level of accuracy in preparing and entering technical information
- Ability to work in a fast-paced environment
- Strong interpersonal, communicative, and motivational skills

**Work Environment**:
MiTek/AtlasIED is an Equal Opportunity Employer

Normal Office Setting