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Operations Supervisor

3 months ago

Chicago, United States Chubb Full time

The Westchester Operations Financial Lines Supervisor position will report directly to the AVP of Operations in support of our Westchester Financial Underwriting Team. The Operations Supervisor will collaborate with Operations and Underwriting leadership to provide superior customer service, quality, product and system training, and process management. The role will include training, development, and management of numerous direct reports. This individual will be responsible for performing tasks including, but not limited to:

- Manage and Develop employees while remaining focused on engagement.
- Oversee creation and maintenance of process guidelines and Job Aids.
- Identifying areas of development for both training and process improvement.
- Communicating and Demonstrating process changes to the team
- Utilizing Excel to capture and organize data and reporting metrics
- Frequently collaborating with the Leadership team. Monitor and oversee workload capacity of each team member and allocate resources appropriately to meet business needs.

MAJOR DUTIES & RESPONSIBILITIES
- Provide support to leadership by performing a variety of data collection, file preparation and documentation storage related tasks
- Provide support for automation initiatives.
- Oversee process to assure all service delivery goals are met
- Provide Coaching to Staff and Deliver regular, results driven feedback tied to performance goals/metrics.
- Perform other essential duties and special projects as assigned including but not limited to System Testing, processing, etc.

QUALIFICATIONS & EXPERIENCE
- Minimum 2-year experience in a related position
- Exhibit excellent oral and written communication skills
- Possess strong team orientation and leadership skills
- Strong business acumen and critical thinking skills which lead to confident decision making
- Ability to work in a fast-paced environment, independently with moderate guidance and supervision Established proficiency in the Microsoft office suite including Outlook, Excel and Word
- Ability to quickly learn and use other business-related software, systems, and automated tools
- Proven results oriented and driven

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.