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National Pre-discharge Claims Representative Jb
4 months ago
**NATURE OF WORK**:
Assists in the implementation of the Veterans of Foreign Wars outreach programs to military service members at military installations (including National Guard and Reserve units) in support of DoD’s Transition Assistance Program and the VA’s Pre-Discharge Program.
Represents separating active duty military personnel by assisting with Transition Assistance Program (TAP) as well as the preparation, development, submission and review of claims for transitioning service members’ benefits to the Department of Veterans Affairs. Reviews Pre-Discharge claims’ rating decisions as needed.
**TYPICAL DUTIES AND RESPONSIBILITIES**:
Makes presentations and prepares and processes claims for VA benefits as part of the implementation of the Veterans of Foreign Wars active service members’ outreach programs to military installations in the assigned geographical area, in support of the VA’s Pre-Discharge Program. Performs as a case manager for service members’ claims.
Prepares statements on behalf of the Pre-Discharge client’s claim, and if necessary, appeal.
Advises service members in obtaining medical evidence from VA/DoD attending physicians, and other health care professionals.
Conducts research and inquiries pertaining to military services policies and regulations. Interacts with pertinent military officials in fulfillment of the mission to provide assistance to separating/retiring service members. Maintains regular contact and partners with the sponsoring base Transition Manager.
Describes the posture of the Veterans of Foreign Wars service programs to separating service members and, as directed by the Assistant Director, to local veterans communities and federal agencies. Interacts with other veterans’ service organizations and state veteran service agencies.
Incorporates statutes, regulations and government directives to ensure that service members’ interests are articulated in accordance with VFW national mandates and the VA requirements.
Processes inquiries from the military community concerning veterans’ benefits. Ensures that the appropriate claims forms are accurately and timely submitted. When requested by the Assistant Director, mentors recently hired VFW Pre-Discharge claims reps and department service officers (DSOs).
Coordinates, as appropriate, with the local VFW Department DSO to refer veterans for DSO assistance.
Interacts daily with DOD and VA employees to present the VFW program and to facilitate a constructive working relationship.
**KNOWLEDGE, SKILLS AND ABILITIES REQUIRED**:
Position requires an associate degree and a minimum of one year previous experience in a closely related position, or a minimum three years directly-related work experience.
Position requires VFW accreditation with the Department of Veterans Affairs and successful completion of the Veterans Benefits Administration’s Training, Responsibility, Involvement and Preparation of claims (TRIP) test. Incumbent will be required to take recertification tests to monitor their proficiency in the laws pertaining to veterans’ benefits.
Incumbent must be a self-starter and able to work independently.
**SCOPE OF POSITION**:
Position is FLSA exempt.
Incumbent is under the direct supervision of the Assistant Director or the Associate Director of Field Operations, NVS and has no supervisory responsibility. Incumbent may make some authoritative decisions on individual claims but has limited impact beyond specific responsibilities.
Plans and prioritizes work for own position on a recurring basis. Provides a weekly report to the Field Operations leadership, schedules daily claims appointments which typically include five per day, develops briefing schedules and regularly attends VA transition briefings.
Typical contacts will be transitioning active duty military personnel 80% of the time for benefits advice, briefings and claims assistance, and 20% with members of the veterans’ community to resolve questions and clarify status of claims.
Incumbent has limited participation in the development of the National Veterans Service annual budget and long-term strategic plans.
**WORKING CONDITIONS**:
Primary duty location is Joint Base Andrews, MD. Normal duty days are Monday through Friday, at the VFW office on Joint Base Andrews with no telework option.
Extensive local travel is required to make presentations as part of the Pre-Discharge program to transitioning active duty personnel. Additional domestic travel will occur for attendance at VFW National Service Officer training conferences or other periodic VFW assignments.
Incumbent is required to work independently with little immediate supervision and required to provide reliable reports that attest to performance of duties.
May be required to perform other duties as assigned.
**MAJOR ACCOUNTABILITIES**:
Prepares instructional material and professional presentations as part of the VFW’s support for the VA’s Pre-Discharge Program cond
