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Front Desk Agent

3 months ago

Richmond, United States The Commonwealth Full time

We are looking to add an upbeat, enthusiastic Front Desk Agents to work the 3pm - 11pm shift and to provide great service and memorable experience to our guests.

**Benefits**
- Health, dental and vision insurance (full-time employees)
- Paid Time Off (full-time and part-time employees)
- 401K plan with company match (full-time and part-time employees)
- Hotel discounts (full-time and part-time employees)
- Paid holidays (full-time employees)
- Early access to earned wages

**Responsibilities**
- Handle guest check-ins and check-outs efficiently and in a friendly and professional manner
- Provide information about our hotel, available rooms, rates, and amenities
- Assist guests and resolve guest challenges to ensure 100% guest satisfaction
- Accurately conduct all cash handling and credit card processing activities
- Accurately, audit, balance and report on all cash and credit transactions including checks, deposits, house charges, promotional materials, postings etc. in the hotel in accordance with established policies and procedures
- Perform any other job related duties as assigned

**Desirable Qualifications**
- Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
- Experience with hotel reservations software
- Customer service experience
- Excellent communication and organizational skills

SMI Hotel Group recruits the best and brightest, in order to deliver the highest quality service to our guests. If you believe that you have what it takes, we want to hear from you.
- We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws._