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Guest Service Associate

2 months ago

Milwaukee, United States Redbird Full time

**Job Title: Guest Service Associate**
**Company: Redbird**
**Location: Milwaukee, WI**

Are you a people-oriented individual with a passion for providing exceptional service? Redbird, a reputable company in Milwaukee, is seeking dedicated individuals to join our team as Guest Service Associates. As a Guest Service Associate at Redbird, you will be the face of our company, delivering outstanding service to our valued guests.

**Responsibilities**:

- Greet guests warmly as they enter the establishment, providing a positive first impression
- Assist guests with inquiries, requests, and concerns, providing accurate information and timely resolutions
- Offer recommendations and suggestions to enhance guests' experiences based on their preferences
- Process reservations, check-ins, and check-outs with efficiency and professionalism
- Coordinate with other departments to fulfill guest requests and ensure a seamless experience
- Maintain cleanliness and organization in guest service areas, including the lobby and front desk
- Uphold company standards for guest service excellence and hospitality

**Requirements**:

- Previous experience in hospitality, customer service, or a related field preferred
- Excellent communication and interpersonal skills
- Ability to remain calm and professional in high-pressure situations
- Strong problem-solving abilities and attention to detail
- Flexibility to work varied shifts, including evenings, weekends, and holidays
- High school diploma or equivalent

**Benefits**:

- Competitive hourly wage
- Opportunities for career advancement within the company
- Employee discounts on products and services
- Positive and supportive work environment

Pay: $19.00 - $22.00 per hour

**Benefits**:

- 401(k)
- Employee discount
- Health insurance
- Paid time off

Shift:

- Day shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Ability to Commute:

- Milwaukee, WI 53207 (preferred)

Work Location: In person