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Office Coordinator

3 months ago


Weston, United States Cleveland Clinic Full time

Join Cleveland Clinic Weston Hospital’s team of caregivers that remain on the leading edge of technology and education all while consistently providing patient-centered healthcare. As part of Cleveland Clinic’s Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale metro area and Florida. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic Weston Hospital’s Breast Center provides patients with personalized, compassionate care. A team of experts work collaboratively to screen, diagnose and treat male and female patients with benign (non-cancerous) and malignant (cancerous) diseases of the breast. As an Office Coordinator, you will support clinic operations by collaborating with physicians, nurses and other caregivers. Your primary duties will include, but are not limited to:

- Answering and triaging phone calls.
- Scheduling appointments, diagnostic testing and surgical procedures.
- Obtaining referrals and authorizations.
- Maintaining physicians’ calendars.

The ideal future caregiver is someone who:

- Has a strong background in surgical scheduling.
- Demonstrates excellent customer service skills.
- Thrives in a fast-paced environment.
- Professionally interacts with patients and other departments.

If you're looking for a rewarding position where you will feel supported while serving the community, this is the position for you. If you wish to continue your education, this opportunity also offers tuition reimbursement.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

**Responsibilities**:

- Supports clinic operations by direct involvement with the physician(s) and nurse(s).
- Facilitates the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patient and/or other medical departments.
- Works through and solves patient issues professionally and in a timely manner. Produces error-free transcribed correspondence.
- Takes and relays phone messages for the respective area in a clear and concise manner in accordance to CCF policy. Assists with calendar, meeting, and travel arrangements as requested and ensures proper forms are completed.
- Ensures all patients are rescheduled relating to physician out days in a timely manner.
- Orders supplies using cost effectively, appropriate cost center numbers and correct processes.
- Utilizes correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed.
- Verifies and updates patient demographics and insurance information.
- Identifies whether patient needs referral and/or authorization and obtains referral and/or authorization when necessary.
- Ensures appointments are booked on proper case and add any cases or schemes as necessary.
- Obtains proper information such as PCP, referring physician, CPT/DX codes prior to entering request into referral module.
- Inputs reasons for all visits on all appointments. Ensures same day add-on appointment is communicated to appropriate department personnel. Ensures authorization is secured for same day add-on appointment and same day inpatient hospital admissions.
- Ensures surgery packets are completed correctly and delivered in at timely manner to OPS and Access Plus.
- Works in conjunction with nurse to reconcile day sheet with charge tickets.
- Assists other departments within the pod as needed.
- Maintains complete and up-to-date documentation and files at all times, including product and service quotes.
- Other duties as assigned.

**Education**:

- High School or GED required
- Knowledge of medical terminology gained through experience or formal course work.
- Excellent customer service, interpersonal, and oral and written communication skills.
- Basic arithmetic skills (addition, subtraction, multiplication, division, percentage).
- Ability to transcribe dictated correspondence if needed.
- Must have good organizational skill to perform multiple activities.

**Certifications**:

- None required.

**Complexity of Work**:

- All employees are expected to meet the standards of performance outlined in the Organizational-Wide Competencies listed below as applied to the position: World Class Service Orientation: Includes attitude, behavior, inter