Customer Support Administrative Assistant

7 days ago

Herndon, United States Airbus Full time

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**Airbus is an international pioneer in the aerospace industry. We are a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We aim for a better-connected, safer and more prosperous world.**

**A commercial aircraft manufacturer, with Space and Defence as well as Helicopters Divisions, Airbus is the largest aeronautics and space company in Europe and a worldwide leader.**

**Airbus has built on its strong European heritage to become truly international - with roughly 180 locations and 12,000 direct suppliers globally. The company has aircraft and helicopter final assembly lines across Asia, Europe and the Americas, and has achieved a more than sixfold order book increase since 2000.**

**Airbus Commercial Aircraft **is looking for a Customer Support Administrative Assistant (Contract) to join our Customer Services team, based in **Herndon, Virginia.**

**Meet the team**:
**The Customer Support team provides aircraft operations support throughout the aircraft's operational life. The team coordinates, implements and monitors all services customized to meet the customer’s specific needs, to ensure a positive customer relationship. Our Field Service teams provide technical support so our customers can operate safely and efficiently. Being based at our customers' facilities enables us to have a strong customer relationship and understanding of the airline's technical and operational needs.**

**Your working environment**:
**The Washington, D.C. metro area is home to multiple Airbus offices: In our nation’s capital you will find the Airbus Experience Center, a collection of interactive, multimedia exhibitions highlighting the extensive role the company plays in the aviation, aerospace and defense industries in the U.S. and around the world. The D.C. area is also home to our regional corporate headquarters - located adjacent to Washington Dulles International Airport (IAD) - it makes flying in a breeze**

**How we care for you**:
**At Airbus, we support you to work, connect and collaborate more easily and accessibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.**

**Your challenges**:

- **Administrative Support**:95 %
- **Provide phone coverage, take messages, and coordinate communication for AASC & AASB when they are out of the office**
- **Online/Call travel booking support using CONCUR (or BCD Travel)**
- **Update & maintain team travel and vacation calendar**
- **Maintain vacation/sick report using ADP**
- **Prepare travel expense reports for reimbursement using CONCUR**
- **Gather and input updated information related to airlines and needed by management using Salesforce**
- **Authorize and maintain budget spreadsheet for promotional items**
- **Create PO requisitions and good receipt using Click n’ Buy tool on behalf of AASC or AASB**
- **Manage monthly travel budget (AOP 24)**
- **Organize the ANSC and AASB weekly meeting and prepare the minutes**
- **Assist Customer event organization/meetings and associated booking (knowledge of Aventri tool).**
- **Organize and support yearly team booster event**
- **Maintain and distribute communications list**

**Your boarding pass**:
**Education**:
**Required**
- **Educated to 2 year Associate's degree level (or equivalent) in business management or a related discipline
**Experience**:
**Required**
- **Excellent interpersonal and communication skills**
- **Creative spirit with good management skills**
- **Advanced level in English, other languages a plus
**Licensure/Certifications**:
**Required**

**Preferred
**Travel Required**:

- **None**

**Citizenship**:

- **Authorized to work in the US, Able to work in US without current or future need for visa sponsorship**

**Clearance**:None

**Qualified Skills**:

- **.**

**Competencies**:

- **Customer expectations & needs
(2 - Autonomous Level)
**Knowledge, Skills, Demonstrated Capabilities**:
**Required**
- **Autonomous, ability to take initiative, customer focused.**
- **Works well in a collaborative team environment.**
- **Present a professional appearance as generally accepted in the business and aerospace environment**
- **Use of Google suite products**

**_As a leader in our field, Airbus in America provides relocation assistance for qualified positions and a comprehensive compensation and benefits package. _**

**_Airbus in America provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus in America complies with applicable st

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