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Specialized Customer Support Assistant Ii

4 months ago

Herndon, United States General Dynamics Information Technology Full time

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph

Suitability:
Public Trust/Other Required:
Job Family:
Highly Compensated Administrative Services

Job Qualifications:
**Skills**:Communication, Microsoft Office, Office Administration

Certifications:
**Experience**:
5 + years of related experience

US Citizenship Required:
Yes

**Job Description**:
Discover a career that is challenging, impactful, and mission-critical. Join our team as a Specialized Customer Support Assistant II and make an impact on our customer. While you help us advance the mission, we’ll help advance your career.

HOW A SPECIALIZED CUSTOMER SUPPORT ASSISTANT II WILL MAKE AN IMPACT:
- Working in a discreet environment handling sensitive and personal information daily- Completing transactional duties with special attention to detail, being organized, and multi-tasking- Interacting with our ongoing POC customers, team members/Leads, and employees via phone

As a Specialized Customer Support Assistant II, your day-to-day responsibilities will include:
- This position requires discretion, and the need for rapid action, while maintaining quality work as we oversee sensitive cases. The team member should have strong research, organizational, and analytic skills, with the ability to adapt to changing work requirements and priorities- Duties include records management, case management, tracking, and cross-collaboration- This person will become familiar with Sponsor unique issues, office dynamics, and what the Sponsor's Zero Tolerance Policy truly means against discrimination- Organize and monitor customer service requests, correspondence, and reports to ensure timely responses by self or service center/work unit- Demonstrate a strong understanding of the service center/work unit its customers' requirements and priorities- Adhere to established methods, regulations, and procedures to perform support functions- Work closely with components to acquire documents for cover administration activities- Develop and facilitate training and briefings to customers on assigned work unit's area of expertise; provide one-on-on briefings to customers as needed (CADRE & IMAP training support- Establish and maintain effective working relationships across the work unit, component, Directorate, Agency, and community

WHAT YOU'LL NEED TO SUCCEED:
- Position requires an active Top Secret/SCI with Polygraph.- HS Diploma and 5 years of relevant experience or equivalent combination of education and experience- Core hours are 9:00 am-3:00 pm- Proficient Word, Excel, Outlook, PowerPoint- The position is on customer site

GDIT IS YOUR PLACE:
- 401K with company match- Comprehensive health and wellness packages- Internal mobility team dedicated to helping you own your career- Professional growth opportunities including paid education and certification- Cutting-edge technology you can learn from- Rest and recharge with paid vacation and holidays

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The likely salary range for this position is $101,566 - $123,625. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
10-25%

Telecommuting Options:
Onsite

Work Location:
USA VA Herndon

Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified appl