Customer Account Representative
4 weeks ago
**Sterlin Black Is Looking For Account Reps**
- *Note: This is NOT a remote position_
**Minimum Education**:
- Education: High school diploma or equivalent
- Experience: 1-2 years of customer service experience
- 2-4 year college degree in Business Administration, Marketing, Finance, History or related fields (preferred but not required)
**General Accountabilities**
- Provides customers' information about products or services, takes or enters orders, cancels accounts, or obtains details of complaints.
- Ensures full customer satisfaction and maintains a friendly, helpful demeanor.
- Identifies and prioritizes problems and issues related to service area.
- Maintains close contact with customer to give updates on progress toward resolution of issue or service request.
- Ensures that appropriate changes were made to resolve customers' problems.
- Refers unresolved customer issues to designated departments for further investigation.
- Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- *The company reserves the right to add or change duties at any time.
**Skills**
- Excellent verbal and written communication
- Service orientation
- Critical thinking
- Active listening
- Ability to use phone and computer systems
- Positive attitude
**Job Types**: Full-time, Internship
Pay: $35,000.00 - $65,100.00 per year
**Benefits**:
- Flexible schedule
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Hackensack, NJ: Relocate before starting work (required)
Work Location: In person
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