Customer Care Representative
2 weeks ago
Are you someone who wants to grow and shape your own world?
Who thrives in a culture where you can express yourself in a creative team environment?
Who wants to collaborate and work in a team as passionate as you?
Then come join us - and impact your world.
Customer Care Representative
In this role, you will be the central link between the customer, operations, sales team, and our own Givaudan Business Services to ensure client's requirements are met in the most efficient and cost-effective way.
Build strong relationships with the Customer, act as the Voice of the Customer within Givaudan, and manage the sales order process through to shipment for assigned customers and affiliates.
Execute Customer Care strategy.
Build Strong Relationships: Provide support for assigned customers and affiliates to manage customer expectations. Assist to meet order requirements and escalate issues where appropriate. Actively work with the customer care team on customer intimacy and delivering superior customer experience. Day to day communication and collaboration with customers, operations, sales and GBS. Participate in customer visits and presentations when required.
Account Management Expertise: Resolve requests for order changes, issues, and handle customer complaints and inquiries internally and externally. When applicable, determine corrective action with the help of the Support Office and Control Tower. Prepare Debit and Credit notes, process quality notifications and Customer Returns Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging, and stock requirements.
Continuous Improvement Initiatives: Continuously identify opportunities for improvement in Customer Care and participate in projects when relevant. Proactively collect Customer Forecast, enter tool and collaborate with planning on information relating to demand planning and stock positions and actively participate in demand planning meetings. Proactively ask for and act upon Customer feedback.
Your professional profile includes:
Bachelors degree in business preferred but not required, Supply Chain Management, Operations Management, or specific related professional experience
2-3 years in industry including customer facing role strong co-op/intern experience will be considered
Customer focused with Demonstrated Customer Relationship Management (required) /Basic Inventory Management knowledge/Understanding of Incoterms and Shipping Terminology a plus
Strong knowledge of SAP and associated processes is key or must have aptitude to learn quickly Knowledge of Lean/Six Sigma, (white/yellow belt) Givaudan is an Equal Employment Opportunity Employer M/F/V/D
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