Current jobs related to Guest Experience Manager - Miami - EAST Miami

  • Guest Experience Manager

    3 weeks ago

    Miami Beach, Florida, United States 1 Hotel South Beach Full time

    About the RoleWe are seeking an exceptional Guest Experience Supervisor to join our team at 1 Hotel South Beach. As a key member of our front office team, you will be responsible for overseeing the daily operations of our hotel's guest services area.Key ResponsibilitiesSupervise and lead a team of front office staff to ensure exceptional guest service and...

  • Seasonal Guest Experience Manager

    5 days ago

    Miami, Florida, United States lululemon athletica Full time

    Lead the Guest Experience at lululemon athleticaAs a Guest Experience Lead at lululemon athletica, you will be responsible for ensuring all guests receive a quality in-store experience. This includes assessing and fulfilling the needs of the business, team, and guests, as well as maintaining operational excellence throughout the shift.Key...

  • Guest Experience Supervisor

    3 weeks ago

    Miami, United States EAST, Miami Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Experience Supervisor to join our team at EAST, Miami. As a key member of our Guest Experience department, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable and enjoyable stay with us.Key ResponsibilitiesCustomer ServiceDeliver...

  • Guest Experience Specialist

    3 weeks ago

    Miami, Florida, United States Roami Full time

    Roami is seeking a dedicated and enthusiastic Guest Experience Specialist to join our team in Miami! As a key member of our hospitality-focused company, you will play a vital role in ensuring that every guest has a memorable and enjoyable stay. Your responsibilities will encompass providing exceptional customer service, managing check-in and check-out...

  • Guest Experience Coordinator

    2 weeks ago

    Miami, United States Shaner Hotel Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at the Hilton Aventura Hotel. As a key member of our hotel's management team, you will be responsible for ensuring exceptional guest service and maintaining the highest standards of hotel operations.Key ResponsibilitiesGuest Service and RelationsProvide exceptional...

  • Guest Experience Supervisor

    2 weeks ago

    Miami, United States Highgate Hotels Full time

    Job Title: Guest Experience SupervisorHighgate Hotels is seeking a Guest Experience Supervisor to join our team at The Elser Hotel & Residences in Downtown Miami. As a key member of our Front Office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maximizing room...

  • Guest Experience Supervisor

    2 days ago

    Miami, Florida, United States EAST, Miami Full time

    Job Title: Guest Experience SupervisorAt EAST, Miami, we are seeking a highly skilled Guest Experience Supervisor to join our team. As a key member of our Guest Experience department, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.Key Responsibilities:Assist the Guest Experience Manager in...

  • Guest Experience Supervisor

    2 weeks ago

    Miami, United States The Elser Hotel & Residences Full time

    Job SummaryThe Guest Services Supervisor is a key member of our team at The Elser Hotel & Residences, responsible for delivering exceptional guest experiences and ensuring seamless operations. As a seasoned hospitality professional, you will oversee the front desk team, manage guest requests, and maintain high standards of service quality.Key...

  • Guest Experience Agent

    2 weeks ago

    Miami, United States The Elser Hotel & Residences Full time

    Job Title: Guest Experience AgentAt The Elser Hotel & Residences, we are seeking a highly skilled Guest Experience Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Responsibilities:Guest Service: Greet and welcome...

  • Guest Experience Liaison

    2 days ago

    Miami, Florida, United States The Heat Group Full time

    Guest Experience RepresentativeThe Miami HEAT and Kaseya Center are seeking highly skilled Guest Experience Representatives to serve as liaisons between our guests and The Heat Group. As a key member of our team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience at our venue.Key...

  • Guest Experience Ambassador

    3 weeks ago

    Miami, Florida, United States The Elser Hotel & Residences Full time

    Job SummaryThe Elser Hotel & Residences is seeking a highly skilled and customer-focused Guest Experience Agent to join our team. As a key member of our Front Desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key ResponsibilitiesGuest Service: Greet and welcome...

  • Guest Experience Coordinator

    4 weeks ago

    Miami, Florida, United States Sparrow Italia Miami Full time

    Job DescriptionSparrow Italia Miami is a contemporary Italian dining establishment that reflects the elegance of European culture. With a commitment to delivering an exquisite atmosphere, we pride ourselves on honoring the traditions of Italian cuisine while embracing innovation.The extensive menu showcases a variety of Italian and Mediterranean-inspired...

  • Guest Experience Agent

    7 days ago

    Miami, United States The Elser Hotel & Residences Full time

    Job Title: Guest Experience AgentLocation: The Elser Hotel & Residences, Downtown MiamiJob Type: Full-timeAbout Us: Highgate Hotels is a premier real estate investment and hospitality management company. We are committed to providing exceptional service to our guests and creating a unique experience at our properties.Job Summary:The Guest Experience Agent is...

  • Guest Experience Supervisor

    2 weeks ago

    Miami, United States EAST, Miami Full time

    JOB DESCRIPTIONPosition Title: Guest Experience Supervisor Department: Guest Experience (GE) Report to: Director of Guest Experience Nature of the JobBasic Purpose & Objective of the Position Assists the Guest Experience Manager in the daily operations to achieve customer satisfaction, quality service and compliance with company policies and procedures while...

  • Guest Experience Expert

    3 weeks ago

    Miami, United States Marriott Full time

    Additional Information Day Shift, Evening Shift, Free Meal, Free Parking Job Number 24157023 Job Category Rooms & Guest Services Operations Location W Miami, 485 Brickell Avenue, Miami, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests...

  • Guest Experience Expert

    1 week ago

    Miami, United States Marriott Full time

    Additional Information Overnight Shift, Free Meal, Free Parking Job Number 24157021 Job Category Rooms & Guest Services Operations Location W Miami, 485 Brickell Avenue, Miami, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth...

  • Guest Experience Coordinator

    4 weeks ago

    Miami, Florida, United States Sparrow Italia Miami Full time

    Job OverviewSparrow Italia Miami is a contemporary Italian dining establishment that captures the essence of European elegance. Our restaurant is dedicated to offering a sophisticated atmosphere that reflects the cherished traditions of Italian hospitality.Our extensive menu showcases a variety of Italian and Mediterranean classics, reimagined with creative...

  • Guest Experience Representative

    2 weeks ago

    Miami, United States The Heat Group Full time

    The Miami HEAT and Kaseya Center are hiring for Guest Experience Representatives that serve as liaison between the Kaseya Center guests and The Heat Group to ensure that Five Star Service is provided as it relates to, but not limited to Ticketing, Catering, Housekeeping, Finance, and general Arena Operations. Essential duties include but are not limited to: ...

  • Guest Experience Supervisor

    2 weeks ago

    Miami, United States The Elser Hotel & Residences Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Experience Supervisor

    2 weeks ago

    Miami, United States The Elser Hotel & Residences Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

Guest Experience Manager

4 months ago

Miami, United States EAST Miami Full time

**JOB DESCRIPTION**

**Position Title**: Guest Experience Manager

**Department**:Guest Experience (GE)

***Report to: Director of Guest Experience**

**Nature of the Job**

**Basic Purpose & Objective of the Position**

Oversee the daily operations of the Guest Experience Department. Ensure that Front Office communications meet hotel standards for maximum guest satisfaction. Act as the main contact for guests and other hotel departments in the absence of the Director of Guest Experience/Assistant Director of Guest Experience.**Main Duties**

Customer Services
- Delivers the brand promise and provides exceptional guest service at all times.
- Provides excellent service to internal customers.
- Handles all guest and employee complaints and inquiries in a courteous and efficient manner. Communicates immediately all guest complaints to Director of GE/ Assistant Director of GE.
- Maintains positive guest and colleague interactions with good working relationships.

Financial
- Ensures that all hotel, company and local rules, policies and regulations relating to money handling and licensing are adhered to.

Operational
- Ensures efficient guest registration, check out and telephone service. Observes Front Office agents and ensures that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly.
- Observes Front Desk and telephone attendants and ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, calls are handled both courteously and professionally, calls are answered on a timely basis and the proper greetings are used, messages and faxes are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensures follow through.
- Directs and trains front office staff. Assists in new-hire and on-going training. Directs and assists guest experience staff and telecommunications in organizing breaks, ensuring that all work is completed efficiently and according to schedule.
- Arrives at workplace on time in full uniform prepared with tools and all equipment needed for service. Reviews current day’s expected arrivals and checks all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Reviews the daily room availability and informs staff. Checks status of departures on a daily basis. Relays all pertinent information to front desk agents, telecommunications, the following shift supervisor.
- Ensures all necessary reports and forms are completed daily.
- Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
- Assists Guest Relations/Receivables as necessary.
- Any other duties as required by supervisor.

People Development
- Supports Swire Hotels’ cultural and people development implementations and characteristics.
- Supervises on-going training initiatives.
- Uses all available on the job training tools for employees.
- Communicates performance expectations in accordance with job descriptions for each position.
- Coaches and counsels employees regarding performance on an on-going basis.

Other Duties
- Attends and contributes to all training sessions and meetings as required.
- Exercises responsible behavior at all times and positively representing the hotel team and Swire Hotels.
- Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organizations.
- Reads the hotel's Employee Handbook and have an understanding of and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
- Ensures high standards of personal presentation and grooming.
- Responds to changes within Guest Experience, as dictated by the industry, company and hotel.
- Carries out any other reasonable duties and responsibilities as assigned.

**Skills, Qualifications and Experience Requirements**
- Bachelor Degree preferred.
- 3+ year’s minimum experience in a luxury hotel environment in the Front Office Department.
- 1-2 years Supervisor’s experience.
- Experience with Infor and HotSOS preferred
- Ability to multi-task and set priorities.
- Strong project management skills.
- Detail-oriented with strong follow-up and decision-making skills.
- Flexibility in a fast-paced global environment.
- Strong work ethic.
- Demonstrate initiative and exercise good judgment.
- A willingness to work a