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Practice Front Desk Coordinator
3 months ago
Payroll Title:
- HOSP BLANK AST 3
- Department:
- GASTROENTEROLOGY
- Hiring Pay Scale
- $26.18 - $32.54 / Hour
- Worksite:
- Hillcrest
- Appointment Type:
- Career
- Appointment Percent:
- 80%
- Union:
- EX Contract
- Total Openings:
- 1
- Work Schedule:
- Days, 8 Hour Shifts, Monday-Friday**#130232 Practice Front Desk Coordinator - Gastroenterology***:Filing Deadline: Mon 6/17/2024**
**UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.**
**DESCRIPTION**:
The Practice Coordinator provides clinical and administrative support to the IBD Center, Advanced and General GI care navigation hub. Responsible for answering telephone calls in the care hub. Telephonic duties include but are not limited to pending medication orders to providers, transferring symptom calls to RN triage, reviewing bowel prep instructions with patients, contacting patients with information from providers or nurses, and contacting provider offices for records or other information.
Additional duties include but are not limited to providing patient care support for appointments (check-in though discharge); scheduling clinic and procedural visits, call center support, fill physicians block-times, maintain statistics, order supplies, utilize computer system, maintain referral data base, monitor and work on assigned GI pools, monitor and respond to patient my chart messages, provide customer service assistance to the staff, physicians, and patients; provide coverage assistance as needed to other GI areas such as call center, front desk procedures, and other clinic/procedural areas.
Must be a flexible team player and manage multiple priorities to meet administrative and patient care needs. Provides excellence in customer service. May be required to float to Perlman GI clinic or Hillcrest GI clinic on occasion as directed by the manager/supervisor. Other related duties as assigned.
**MINIMUM QUALIFICATIONS**:
- Three (3) years of relevant experience in a healthcare setting.
- BART or BLS at time of hire with commitment to get BART within 6 months of hire date.
- Experience with scheduling clinic and/or procedural appointments.
- Experience handling multiple phone lines.
**PREFERRED QUALIFICATIONS**:
- One (1) or more years of patient care experience in an acute care or ambulatory setting.
- Knowledge and experience in the GI specialty.
- Computerized documentation experience.
- Medical Assistant experience.
- Bilingual: English/Spanish.
**SPECIAL CONDITIONS**:
- Pay Transparency Act_
Annual Full Pay Range: $54,664 - $67,944 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $26.18 - $32.54
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
**If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.**
**If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.**
UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.
UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.
