Inside Sales Manager

1 month ago

Tempe, United States Global Lending Services Full time

**Why GLS?**

**Purpose**: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.

**People**: Join a culture of over 1,000 employees who _Care Deeply_ and _Think Boldly_, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.

**Growth**: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us

**Benefits**: GLS offers the below great benefits for your amazing work

o Competitive base pay and performance bonuses, dependent on role

o Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability

o 401K with employer match and 100% immediate vesting

o Paid Time Off (PTO) and paid company holidays to help you balance work and personal life

o Paid Volunteer Time Off (VTO) Annually

o Tuition Reimbursement

o Parental Leave

o Business casual work environment

**What does it mean to be an Inside Sales Manager at GLS?**

As an Inside Sales Manager, you will be responsible for leading a profitable team of sales representatives. You will also be responsible for capturing deals that meet the company’s risk and profitability guidelines within the assigned market.

**How will you drive value within the organization as an Inside Sales Manager?**:

- Act in a buying capacity to ensure the service levels of the team, including communicating credit decisions to the dealer partners within the timeline prescribed and working with the dealer representative to provide a deal structure that is acceptable to all parties
- Set departmental goals and develop and maintain a daily employee work schedule that effectively meets the needs of the business unit, company, and customer
- Demonstrated ability to motivate and lead a team - provide quality training, guidance, performance coaching, and feedback to assigned staff
- Run daily reports to optimize workflow efficiency; ensure the team meets service level expectations of internal and external customers
- Monitor the performance of assigned staff against prescribed metrics using appropriate departmental reports
- Develop and maintain positive business relationships with dealers through conversations and solicitations; providing exceptional customer service, effective and timely communications, and responding to credit processing questions and inquiries
- Maintain electronic records and files

**What should you already know to be successful as an Inside Sales Manager?**:

- Minimum of bachelor’s degree required.
- Experience in an auto finance operational role or auto industry experience preferred
- People management experience is strongly preferred
- Thorough knowledge of credit-related laws, consumer lending/underwriting concepts, practices, and procedures is strongly preferred
- Excellent sales skills with an ability to think quickly in a dynamic environment to overcome resistance
- Ability to solve problems under pressure and provide creative solutions when necessary
- Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness
- Exceptional interpersonal skills
- Exceptional oral and written communication skills
- Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities
- Ability to think strategically and deliver tactically

**Employment Requirements**:

- Must be able to pass a criminal background check
- Constantly operate a computer and other standard office equipment
- Talk and hear to exchange accurate information
- Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading
- The position does not require travel
- This is an exempt level position whereby business need will dictate the exact work schedule which should be expected to vary at times. Generally, the schedule will be Monday through Friday 9-6 or 10-7 and every other Saturday

2023 California Applicant Privacy Notice

GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees

Applicants have rights under Federal Employment Laws

Family and Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO)

Employee Polygraph Protec

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