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Support Specialist

4 months ago

Waukesha, United States R&R Insurance Services, Inc Full time

**Do you have the super human ability to catch small errors a mile away? **Do you enjoy working in an office moving at lightning speed? **R&R Insurance Services, Inc., one of the state’s largest insurance agencies, and home of the best and brightest insurance superheroes in Southeastern Wisconsin, is searching for a professional, reliable and accommodating individual to join our team. No insurance experience required And don’t worry, your secret identity is safe with us.

**Aside from saving the world**

This full time support position offers training from the ground up, pairing you with an experienced colleague to guide you every step of the way towards becoming the best Client Support Specialist you can be. R&R will help you reach your goals by obtaining your Property and Casualty insurance license, as well as equip you with all of the knowledge necessary to excel in your role.

As a member of R&R’s S.M.A.R.T. processing team, you will develop key professional skills such as building business relationships, effective communication, working within a team, and working on behalf of the customer. You will be an advocate for our clients, investigating insurance policy coverages and assisting in the daily operations of our Commercial Lines department.

In this position you will learn a variety of commercial insurance coverage options, master R&R’s agency management system; AMS360, and become comfortable navigating various carrier and insurance websites. In addition, you will assist our Customer Service Team and Sales Executives internally, and eventually customers with various insurance needs.

**Do you have what it takes to be a SMART Superhero?**
- High School Diploma; Associate’s Degree preferred
- Minimum of two years general office experience
- Exceptional customer service skills
- Strong organizational and multi-tasking abilities
- Accuracy, efficiency and a proactive approach to problem solving
- Excellent written and verbal communication skills
- High level of professionalism with strong interpersonal skills
- Outstanding phone etiquette and listening skills
- Continuous learning attitude
- Ability to fly not required

***Why would I want to work at R&R?**
- R&R offers careers, not “jobs”
- New facility featuring a Fitness Center and Café
- Ergonomic furniture including sit/stand desks for comfort while working
- Smart Casual dress code
- Competitive salary and paid time off benefits
- Every other Friday afternoon off
- Discounted passes to local area attractions
- Community involvement through creative fundraising events
- The culture of a small company with the benefits of a large company
- Company paid licensing and continuing education
- Family friendly work environment with a 37.5 hour work week
- 401K with company match and annual profit sharing
- Medical, Dental, Vision, Life and Flex Spending Accounts
- Discount on personal auto and homeowners insurance