Current jobs related to Technical Customer Support Specialist - San Francisco Bay Area - Orbis
-
Technical Customer Support Specialist
4 weeks ago
San Francisco, California, United States Azek Co. Full timeField Technical Customer Service SpecialistJob Category: Customer ServicePosition Overview:At AZEK, we embrace diversity and are committed to fostering an inclusive environment for our employees, products, and community. We are proud to be an equal opportunity employer.ROLE SUMMARY:The Field Technical Customer Service Specialist plays a crucial role in...
-
Technical Customer Support Specialist
3 months ago
San Francisco, United States welcomeaboard.io Full timeWebflow is a visual web development platform that empowers non-coders to create incredible experiences for the web. As a **Technical** **Customer Support Specialist** you will help empower our customers and make Webflow the best product possible. ****About the role**** * **Location:** Remote * **Required time zones:** AMER (MT/PT) * 40 hours/week As a...
-
Technical Support Specialist
2 weeks ago
San Francisco, California, United States Cloud Analytics Technologies LLC Full timeJob DescriptionJob Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Cloud Analytics Technologies LLC. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers, ensuring their issues are resolved in a timely and...
-
Technical Support Specialist
2 weeks ago
San Francisco, California, United States Datadog Full timeJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Datadog. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our product.Key Responsibilities:Engage with customers via multiple channels to identify and resolve...
-
Technical Support Specialist
1 week ago
San Francisco, California, United States Datadog Full timeTechnical Support SpecialistAt Datadog, we're looking for a skilled Technical Support Specialist to join our team. As a key member of our Technical Solutions team, you'll play a critical role in educating potential clients and ensuring existing customers are happy and successful.Key Responsibilities:Engage with customers via multiple channels to identify and...
-
IT Support Specialist
2 weeks ago
San Francisco, California, United States Intelligent Technical Solutions Full timeJob Description:Intelligent Technical Solutions is seeking a skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch technical assistance to our clients. Your expertise in troubleshooting and resolving technical issues will be crucial in maintaining our high standards of...
-
Technical Support Specialist
5 days ago
San Francisco, California, United States Insight Global Full timeTechnical Support Role at Insight GlobalWe are seeking a skilled Technical Support Specialist to join our team at Insight Global. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our internal employees worldwide.Key Responsibilities:Resolve technical issues for internal employees through in-person...
-
Technical Support Specialist
13 hours ago
San Francisco, California, United States Adecco USA Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Adecco USA. As a key member of our support team, you will provide world-class technical support to restaurant partners using our new platform.Your primary responsibility will be to troubleshoot complex technical issues, ensuring seamless service and delivering an...
-
Technical Support Specialist
2 weeks ago
San Francisco, California, United States Sardine Full timeJob OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Sardine. As a key member of our customer success team, you will be responsible for delivering exceptional technical support to our clients, ensuring their seamless experience with our platform.Key ResponsibilitiesTechnical Support: Provide timely and effective...
-
Technical Support Specialist
3 weeks ago
San Francisco, California, United States Atlantic Partners Corporation Full timeRole Overview:The IT Helpdesk Support Specialist will act as the primary contact for users in need of technical assistance. This position is crucial in ensuring a seamless technology experience for all employees.Key Responsibilities:Provide first-line support for users requiring technical help.Conduct remote troubleshooting utilizing diagnostic methods and...
-
Technical Support Specialist
4 weeks ago
San Francisco, California, United States Cutera Full timeJob OverviewBecome a vital member of our innovative team at Cutera, a premier provider in the aesthetics device industry. We are in search of a committed Technical Support Specialist to deliver outstanding technical assistance to our clientele. If you possess a strong enthusiasm for electronics and have a background in diagnosing intricate systems, we would...
-
San Antonio, Texas, United States TEKsystems Full time{"Job Title": "Technical Support Specialist", "Job Description": "Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at TEKsystems. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers via telephone and email. You will troubleshoot, diagnose, and resolve...
-
Technical Support Specialist
2 weeks ago
San Francisco, California, United States Datadog Full timeAbout the Role:As a Technical Support Engineer 2, Premier at Datadog, you will be part of our in-house product expertise team, enabling our worldwide growth by educating potential clients and ensuring existing customers are happy and successful.Key Responsibilities:Engage with customers via multiple channels (ticketing system, live chat, and screensharing...
-
Lead Technical Support Specialist
4 weeks ago
San Francisco, California, United States Linux Foundation Full timeCompany OverviewThe Linux Foundation is dedicated to fostering innovation and collaboration in the open-source community. We are seeking a skilled individual to join our team as a Lead Technical Support Specialist.Position OverviewThe Lead Technical Support Specialist leverages exceptional analytical skills to tackle complex challenges faced by our...
-
Technical Support Specialist
4 days ago
San Francisco, California, United States Datadog Full timeAbout the RoleWe are seeking a highly skilled Technical Support Engineer 2, Premier to join our team at Datadog. As a key member of our Technical Solutions team, you will play a critical role in educating potential clients and ensuring existing customers are happy and successful.Key ResponsibilitiesEngage with customers via multiple channels to identify and...
-
Customer Support Specialist
2 weeks ago
San Francisco, California, United States Hire Talent Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Support Specialist to join our team at Hire Talent. As a key member of our support team, you will be responsible for providing exceptional customer service to our merchants, resolving technical issues, and ensuring a seamless experience for our customers.Key ResponsibilitiesTechnical...
-
Technical Support Specialist
3 weeks ago
San Marcos, California, United States OneSupport Full timeJob Opportunity: Tech Support SpecialistCompany Overview: OneSupport is a leading provider of remote technical support services.Job Summary: We are seeking a highly skilled and customer-focused Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers...
-
Customer Support Specialist
1 day ago
San Francisco, California, United States Abridge Full timeJob Title: Customer Support SpecialistWe are seeking a highly motivated and customer-focused Customer Support Specialist to join our rapidly growing team at Abridge. As a key member of our support department, you will play a critical role in delivering exceptional customer experiences and helping us scale our business.Responsibilities:Provide timely and...
-
Customer Support Specialist
3 weeks ago
San Diego, California, United States U.S. Legal Support Full timeJob OverviewAre you passionate about delivering exceptional customer service and possess strong communication skills? Do you enjoy troubleshooting and assisting others?U.S. Legal Support is looking for a Customer Support Specialist who demonstrates excellent listening abilities, attention to detail, and proficient problem-solving skills. The responsibilities...
-
Office Clerk
2 weeks ago
San Francisco, California, United States Exela Technologies Full timeJob Title: Office Clerk - Technical Support SpecialistJob Summary:Exela Technologies is seeking a highly skilled and customer-focused Office Clerk - Technical Support Specialist to join our Technical Support department. As a key liaison between our company and clients, you will provide exceptional support and assistance, addressing client inquiries,...
Technical Customer Support Specialist
3 months ago
**Location: San Francisco Bay Area**:
**Salary: $90,000/yr**:
**Permanent**:
**Technical Customer Support Specialist**
**$90,000 Base + Additional Benefits**
**Robot Manufacturer (Food & Beverage Industry)**
**San Francisco, California**
**The Company**
Founded in the 2010s, this robot manufacturer is looking to revolutionize a variety of industries, including food, transportation and manufacturing. Starting with the Food & Beverage industry, the organisation is challenging food assembly processes globally, with the team coming from companies, including Google, Meta, Tesla and Amazon Robotics.
Following a 10x growth rate over the last 2 years, the company is set to rapidly expand their operations in the US.
**Role Summary**
As a Technical Customer Support Specialist, you will act as the main point of contact for deployed robots at client sites, delivering outstanding support to the company’s customer base.
This includes helping customers directly over the phone and via messaging apps like Slack, as well as indirectly by conducting in-office testing for enhancements and reproducing bugs from the field. It also includes offering onsite training, onsite testing of new configurations, software updates, maintenance, and repairs.
**Responsibilities**
- Respond to daily support queries from customers. You may troubleshoot them remotely, send in outside professionals, or take care of problems on-site.
- Visit client locations in the Bay Area on a regular basis to stay in touch with customer colleagues who work directly with the robots, observe and provide recommendations for operational improvements, and teach the customer team about robot best practices.
- To assist customer operations, conduct testing at client locations and the company’s HQ. This involves testing newly released software, developing new technology, and creating meals and ingredients just for certain customers.
- Keep track of all communications with customers, repairs, and assistance requests - Completely report issues found in the field to the technical team, and work together to come up with a solution.
- Identify, discuss, and appropriately record product flaws, complaints, and enhancements.
- Organize your own, the vendor’s, and your teammates’ onsite schedules so that they meet client expectations.
**Ideal Requirements**
- 3+ years’ field experience in Robotics, IoT or similar.
- Able to work a flexible schedule.
- Able to travel to customer sites 50% of the time.
- Strong communication skills, both written and verbal.
- Experience creating SOPs and checklists - **_Advantage_**:
- Manufacturing Automation experience - **_Advantage_**:
- Experience with troubleshooting/debugging multi-disciplinary systems - **_Advantage_**:
- Proficiency in Spanish - **_Advantage_**
**Recruiter: Olly Daly**:
