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Tech Support Specialist

4 months ago

Brookfield, United States The Howard Company, Inc Full time

The Howard Company is the Nation’s leader in drive-thrus, digital displays and menu boards. We are an employee-owned company, celebrating over 70 years of design excellence.

**Why Work for US?**
- 100% Employee-owned
- Opportunities for advancement and promotions from within
- Known as a leader in our field
- Work-life balance
- Work culture committed to upholding our core values
- Generous benefit and compensation plans
- Established and growing client base
- Leadership team committed to the growth and success of the company and all team members

The Howard Company is seeking a motivated **Tech Support Specialist** to join our Digital Support Team. The Tech Support Specialist will be responsible for assisting customers who are experiencing technical issues with their menu boards or other technology.

**Responsibilities Include**:

- Troubleshoot technical issues.
- Provide accurate and timely customer feedback.
- Tracking and documenting service calls into ticketing system.
- Willingness to learn other IT functions, such as imaging computers/screen and POS systems.
- Availability to be on rotating schedule for on-call hours.
- Performs other duties as assigned.

**Required Skills and Abilities**:

- An understanding of computers and other technology.
- Ability to troubleshoot issues & problem-solve.
- Exceptional customer service skills.
- Excellent written and verbal communication.
- Proficient with Microsoft Office Suite or related software.
- Consistently display The Howard Company’s Core Values.

**Education and Experience**:

- High school diploma or equivalent.
- 2 years of phone support experience required.

**Physical Requirements**:

- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.

Pay: $20.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance

Compensation package:

- Employee stock ownership plan
- Holiday pay
- Hourly pay
- Overtime pay
- Yearly bonus

Experience level:

- 1 year

Schedule:

- 8 hour shift
- Monday to Friday

Application Question(s):

- What is your minimum pay requirement?

**Education**:

- High school or equivalent (required)

**Experience**:

- phone support: 1 year (required)

Ability to Commute:

- Brookfield, WI 53045 (required)

Work Location: In person