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Vice President of Patient Access and Pre Access
4 months ago
Overview:
Our team members are the heart of what makes us better.
At **Hackensack Meridian **_Health_** we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
The **Vice President of Patient Access and Pre Access Services **provides vision, leadership, operational direction, and oversight to patient access functions of the HMH revenue cycle. Overall responsibilities include development and oversight of operational plans including financial, systems/processes and internal controls for assigned patient access and pre access functions. Drives best in class customer/patient experience, while collaborating with key operations leaders to achieve well defined business goals. Leads denial reduction initiatives to maximize cash collections, increase automation and minimize patient access driven rework within the revenue cycle as whole. Ensures that the assigned functions actively engage in continuous process improvement to enhance performance and patient satisfaction and ensure quality standards are met.
**Responsibilities**:
A day in the life of a **Vice President of Patient Access and Pre Access Services** at Hackensack Meridian _Health_ includes:
- Senior network position over patient access and pre access services at Hackensack Meridian Health Network.
- Creates exceptional customer experience. This includes understanding changing customer expectations and seeking innovative ways to create excellent service. Makes digital engagement and Epic integrated workflows a priority.
- Directly supervises regional patient access and centralized access leaders throughout the Network
- Provides strategic leadership to the patient access department through innovative ideas, reasoned risk taking, and thoughtful and thorough implementation strategies.
- Understands the business of Healthcare by keeping updated and understanding applicable federal/state laws and regulatory agency standards. In addition, keeps updated and understands current trends in Healthcare and Healthcare Revenue Cycle and incorporates these trends, as appropriate, into assigned functions.
- Makes timely decisions and maintains a broad perspective in proactively identifying problems, opportunities and solutions.
- Effectively manages resources by using innovation, actively participating in setting the revenue operations budgets, and creating workloads that are appropriate for the resources available.
- Continuously improves work processes leading system wide process improvement initiatives, seeking opportunities for improvement where others cannot and effectively separating tasks into efficient workflows.
- Engages with clinical areas as needed to properly incorporate patient financial engagement activities into the patient throughput cycle.
- Analyzes and improves department performance in areas of registration accuracy, denials, estimate accuracy, pre-registration, and satisfaction.
- Works with stakeholders to develop and maintain user-accepted dashboards and scorecards. Ensures timely distribution of dashboards and scorecards and uses results to drive positive change.
- Promotes and contributes positively to the teamwork of the department by assisting co-workers, contributing ideas and problem
- solving with co-workers as observed by the supervisor.
- Participates in performance improvement through attendance and participation in staff meetings, committees, task forces, cross functional groups, projects and discussion with hospital staff as observed by the supervisor.
- Monitors data against regional and national benchmarks as well as industry leading key performance indicators.
- Other duties and/or projects as assigned.
- Adheres to HMH Organizational competencies and standards of behavior.
Qualifications:
**Education, Knowledge, Skills and Abilities Required**:
- Bachelor's degree.
- Ten (10) years of experience in healthcare finance.
- Five (5) years of progressive management experience.
- Strong analytical and decision making skills.
- Excellent written and verbal communication abilities.
- Proficient computer skills including but not limited to Microsoft Office and Google Suite platforms.
**Education, Knowledge, Skills and Abilities Preferred**:
- Bachelor's degree in Accounting, Finance, or Business
- Master's degree.
- Experience developing standards, processes, policies and procedures for a diverse organization.
- Record of success managing complex projects with multiple, diverse stakeholders.
- Prior experience with Epic's Hospital Billing, Professional Billing, ADT, and/or Estimator module.
- Experience working in an organization of size and complexity comparabl
