Portfolio Area Assistant

2 weeks ago

Santa Barbara, United States Multi-Family Full time

ROLE

Under the direction of the Director of Residential Properties, the Portfolio Area Assistant is responsible for providing operational support to the onsite teams. The primary responsibility in this role is to ensure operational continuity and high service standards by providing on-the-ground support and filling in for various positions, from management to leasing, as needed. The Portfolio Area Assistant will also work closely with the Residential Property Management Department (RPMD) Operations team to ensure policies and procedures are being followed consistently throughout the portfolio.

PRIMARY DUTIES AND RESPONSIBILITIES

**LEADERSHIP**

Support and promote Towbes’ brand of living by striving to provide an exceptional experience for customers and team members

Model the behavior you expect by maintaining a professional image and a customer focused service at all times.

Maintain an atmosphere of cooperation, teamwork, and customer satisfaction

**MARKETING**

Respond effectively to telephone inquiries to generate prospective resident visits to the community.

Show apartments utilizing high-impact sales skills to demonstrate a market-ready product and ability to close prospects

Follow-up with prospective residents

Monitor and maintain telephone and walk-in traffic in property management software

Open guest suites and vacant ready units daily to ensure quality presentation

Conduct required credit and reference checks

Shop competition in the preparation of advertising needs, as needed

**LEASE ADMINSTRATION**

Be familiar with the community

Professionally tour the community while demonstrating amenities and features

Timely responses to incoming calls and internet inquiries

Inspecting guest suites and market-ready units to ensure cleanliness

Completing guest card information and following up regularly with prospective renters

Above average knowledge with Yardi software to record, analyze, and support site staff

Ensure invoices are accurately coded and batched weekly.

Review delinquent accounts and initiate appropriate collection or legal action

Prepare statement of accounting notices for past residents.

**FINANCIAL ADMINISTRATION**

Above average knowledge with Yardi software to record, analyze, and support site staff

Ensure invoices are accurately coded and batched weekly

Review delinquent accounts and initiate appropriate collection or legal action

Prepare statement of accounting notices for past residents.

**CUSTOMER SERVICE**

Responsible for exceeding expectations with a positive and responsive attitude

Ask, How Can I help?”

Prepare and monitor the progress of resident work orders until closed

Address resident issues in a timely manner or refer to the Regional Manager within 24 hours

Must be able to tour the community with clients, including walking the community

Minimum of two (2) years in on-site property management experience

Ability to interact effectively with renters, residents, peers, and management

**QUALIFICATIONS**

Computer literate in Microsoft Office Suite

Advanced Yardi experience

Detail oriented and organized

Excellent verbal and written communication skills

Ability to comprehend, apply, and comply with all state and fair housing laws, company policies, and business procedures

Assist in planning, preparation, and implementation of community activities and events

**OFFICE OPERATIONS**

In the event of an emergency, has authorization for emergency expenditures

Normal scheduled work hours are: 8:00 a.m. - 5:00 p.m., Monday through Friday

Overtime or working weekends is required from time to time

Schedules may vary according to the needs of the community.

**WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS**

Ability to perform the physical functions of the position, which may include, but are not limited to: the ability

to walk property, including a minimum of two flights of stairs, to complete physical inspections, deliver

resident communications, and show apartments

Ability to lift a minimum of 20 lbs

Required to drive personal vehicle to assigned communities, ranging from Ventura to Santa Maria

.This job description does not cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Responsibilities and activities may change at any time with or without notice.

Pay: $52,000.00 - $66,560.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Experience level:

- 3 years
- 4 years
- 5 years

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Microsoft Excel: 3 years (required)
- Microsoft Office: 3 years (required)
- Yardi: 5 years (required)
- Organizational management: 3 years (required)
- Communication skills: 3 years (required)
- Fair Housing regulations: 3 years (required)
- Event planning: 3 years (required)
- Property management: 5 years (required)
- Marketing: 3 years (re

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