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Clinical Quality Improvement Manager
4 months ago
When you join the CCBQ Team, you will have an impact on the lives of many. For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens, and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness. Our Clinics are community-based which offer a professional and welcoming environment for both clients and staff. The Clinics provide psychotherapeutic and psychopharmacological therapy, as well as individual, group, family therapy, crisis intervention, medication management, case management and collateral sessions. Our staff members follow an approach to health care that emphasizes wellness, recovery, trauma-informed care and physical-behavioral health integration.
Why you will enjoy being part of our team:
1. Competitive Salaries and Benefits
2. Professional Development (CEUs)
3. High Quality Supervision
4. Opportunities for Advancement
**STATEMENT OF THE JOB**
The Clinical Quality Improvement Manager serves a key role in assisting program management in ensuring that clinic-based programs meet regulatory, contractual, and agency requirements. The Clinical Quality Improvement Manager will develop quality assurance protocols, schedule and implement clinic chart reviews, and communicate findings with senior management ensuring that deficiencies are addressed. The Clinical Quality Improvement Manager will ensure the provision of clinical services is consistent with the standards of care and evidence-informed practices, leading and supporting clinical quality improvement activities and clinical outcomes, and assisting in the implementation of clinical initiatives and standardized practices. The Clinical Quality Improvement Manager will work in partnership with the program leadership within the Behavioral Health Division to support clinic-based programs to attain clinical benchmarks and to implement standardized practices. The Clinical Quality Improvement Manager serves a critical functional role in assisting with implementation of innovative services and quality assurance and improvement activities for division programs.
The Clinical Quality Improvement Manager will need to have knowledge of the standards set forth by the New York State Office of Mental Health (OMH), Department of Health and Mental Health (DOHMH), Office of the Medicaid Inspector General (OMIG), Health Insurance Portability and Accountability Act (HIPAA), New York State Justice Center for the Protection of People with Special Needs, Health Homes, and Managed Care Organizations. Knowledge is also required of evidence-based assessment and treatment for individuals with serious mental illness, co-occurring substance use disorders, co-morbid medical conditions, trauma, and criminal justice involvement.
The Clinical Quality Improvement Manager is a responsive, positive, service-oriented team player who thrives in a fast-paced, busy environment and is organized to handle often competing deadlines. They will need to possess excellent organizational, analytical, problem solving and communication skills. This position requires accuracy, orientation to detail and maintaining a high level of confidentiality. Under the supervision of the Vice President of Integrated Health and Wellness, Clinics, Rehabilitation, and Recovery Programs, the Clinical Quality Improvement Manager will support the Community Behavioral Health Services Division with clinic-based, ongoing quality assurance and improvement activities with the goal of ensuring that the services provided, and the documentation to support these services, meet standards of care and regulatory requirements. The Clinical Quality Improvement Manager will gather, conduct, and document chart reviews, monitor performance data, follow up on identified actions to improve compliance, track and trend findings, and provide individual and team support to clinic staff and management. The Clinical Quality Improvement Manager will be responsible for training and coaching clinic staff in quality assurance activities, as well as meeting regularly with CCNS’ Office of Planning and Evaluation to ensure these activities are coordinated with the agency’s overall Quality Assurance efforts.
The Clinical Quality Improvement Manager will collect, run, and utilize data from multiple sources on an on-going basis in support of quality assurance and improvement initiatives. They will work closely with program staff, program leadership, and other support departments, as needed. The Clinical Quality Improvement Manager will also work on development and implementation of new initiatives for the Division.
- Monitors individual clinician and clinic productivity on weekly basis and provides regular reports to management as requested
- Works with Medical providers to promote Medication-Assisted Treatment, Mental Health, and other clinic services as clinically indicated
- Responsible for
