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Quality Assurance Improvement Coordinator

2 months ago

Fairview Heights, Illinois, United States Hoyleton Youth and Family Services Full time
Position Overview

Are you passionate about enhancing operational excellence and ensuring compliance within the human services sector? If so, the Quality Assurance Improvement Coordinator role at Hoyleton Youth and Family Services may be the ideal opportunity for you. Our organization is seeking a detail-oriented individual to refine our processes and uphold our regulatory standards.

We offer a competitive salary along with an outstanding benefits package that includes:

  • Comprehensive health, dental, vision, and life insurance
  • Health savings account (HSA)
  • Employer-funded short-term disability
  • 403(b) retirement plan with up to 5% company match
  • Employee assistance program
  • Generous paid time off (PTO), holidays, and parental leave
  • Employee appreciation events and annual retreats
  • Opportunities for continuing education

Your role will be pivotal in ensuring our compliance with regulations, enabling us to continue our mission of serving the community.


Our Commitment

As a faith-based organization rooted in the social justice principles of the United Church of Christ, we have been a leader in providing emotional and mental health services since 1895. Our mission is to empower individuals of all ages to achieve the fullness of life intended for them.

Our dedicated team is motivated by the chance to make a meaningful impact in the lives of others. Here, “changing lives” is not just a phrase; it’s an integral part of our culture. We pride ourselves on offering competitive compensation, excellent benefits, and a supportive work environment.

Your Responsibilities

As a Quality Assurance Improvement Coordinator, your primary responsibility will be to ensure compliance with regulatory standards while developing strategies to enhance our quality measures. You will meticulously analyze and audit documentation to confirm adherence to human services regulations. Additionally, you will oversee our Medicaid, DCFS, DHS, and COA programs, ensuring we meet all accreditation and funding requirements. By collecting and analyzing data, you will formulate and implement recommendations to bolster our compliance efforts.

On the quality assurance front, you will evaluate our daily operations to identify challenges and opportunities for improvement. You will create tools to enhance our efficiency, establish action plans for monitoring key performance indicators, and develop targeted initiatives to address specific areas such as auditing, training, or workflow optimization.


Qualifications

  • Must be at least 21 years old
  • Minimum of 2 years of experience in a human services or business environment
  • At least 1 year of experience in quality assurance
  • Proven ability to collaborate effectively with professionals across various disciplines
  • Strong attention to detail and organizational skills
  • Excellent problem-solving, time management, interpersonal, and communication abilities
  • Capability to work independently as well as part of a team
  • High school diploma or equivalent
  • Valid driver's license and proof of insurance
  • Willingness to complete CARE and TCI training and apply their principles

Embark on a fulfilling career in quality assurance with us and contribute to the vital work of our human services organization.