Staff Services Analyst

2 weeks ago


Sacramento County CA, United States California Victim Compensation Board Full time

**The position(s) require(s) fluency in the Spanish language. If the State of California does not have a current record documenting your fluency in this language, you will be required to successfully pass an approved language fluency test prior to being hired.**

Under supervision of the Staff Services Manager I, the Bilingual Staff Services Analyst (General) performs a wide variety of telephone duties and analytical tasks and serves as the primary liaison between CalVCB and claimants/victims, service providers, victim witness organizations, law enforcement, attorneys, and the public.

**CalVCB encourages a hybrid workplace model that is designed to support a distributed workforce of both remote and office-centered telework.**

This position is designated under the Conflict of Interest Code. The position is responsible for making or participating in the making of governmental decisions that may potentially have a material effect on personal financial interests. The appointee is required to complete Form 700 within 30 days of appointment and once per year. Failure to comply with the Conflict of Interest Code requirements may void the appointment.
- You will find additional information about the job in the **Duty Statement**.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.
- STAFF SERVICES ANALYST

Additional Documents
- Job Application Package Checklist
- Duty Statement

Position Details

**Job Code #**:

- JC-427358
- **Position #(s)**:

- 040-260-5157-XXX
- **Working Title**:
**Spanish Speaking Customer Call Center Analyst**

**Classification**:

- STAFF SERVICES ANALYST
$3,640.00 - $4,561.00 A
$3,941.00 - $4,933.00 B
$4,726.00 - $5,916.00 C
- **# of Positions**:

- 2
- **Work Location**:

- Sacramento County
- **Telework**:

- Hybrid
- **Job Type**:

- Permanent, Full Time
- **Work Shift**:

- 8AM - 5PM
- **Work Week**:

- Monday - Friday
- Department Information
- The California Victim Compensation Board (CalVCB) is a state program dedicated to provide financial assistance to victims of crime and help them restore their lives. At CalVCB, we work to reduce the impact of crime of victims’ lives. We reimburse crime-related expenses, connect victims with services and support, and do all we can to inform and empower victims.
- **Our Mission**: CalVCB is a trusted partner in providing restorative financial assistance to victims of crime.
- **Our Vision**: CalVCB helps victims of crime restore their lives.
- **Diversity, Equity, and Inclusion (DEI) Statement**: CalVCB is committed to recruiting and retaining a talented and skilled workforce that reflects the diversity of California, and to creating a work environment in which all employees are valued, included, and empowered.

Special Requirements
- The position(s) require(s) fluency in the Spanish language. If the State of California does not have a current record documenting your fluency in this language, you will be required to successfully pass an approved language fluency test prior to being hired.
- On the Examination/Employment Application (STD. 678) enter the Job Control Number and Position Title in the “Examination(s) or Job Title(s) For Which You Are Applying” Section.
- Cover Letters, Resumes, Statement of Qualifications, etc. DO NOT replace the required Examination/Employment Application STD. 678.
- If you are using education to meet the minimum qualifications, please include a copy of your unofficial transcripts for verification. Foreign transcripts must be accompanied by an academic credential evaluation. Please utilize the following link to view approved agencies: Foreign Transcript Evaluation (CL-635) (ca.gov)

Application Instructions

Final Filing Date: 4/30/2024
- **Who May Apply**
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
- **How To Apply**
- **Address for Mailing Application Packages**
California Victim Compensation Board
-Attn: Human Resources
-PO Box 48
-Sacramento, CA 95812-0048

**Address for Drop-Off Application Packages**
California Victim Compensation Board
-Human Resources - Trisha Lawson
-400 R Street
-Sacramento, CA 95811
-08:00 AM - 04:00 PM

**Required Application Package Documents**
- Resume is optional. It may be included, but is not required.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications
Effectively operate a computer using the following software programs: Microsoft Word, Excel, Outlook, and Access.
- Ability to develop statistical data and evaluate results.
- Ability to take and



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