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Food & Beverage Assistant Outlet Manager

3 months ago

Austin, United States Omni Hotels & Resorts Full time

Overview:
**Austin Hotel Downtown**

Located in the Live Music Capital of the World, the Omni Austin Hotel Downtown is a walking distance from the 6th Street Entertainment District. Omni is a magnificently appointed luxury hotel with the heart of the thriving downtown business center at your doorstep; you’ll be just steps away from the Austin Convention Center and the Texas State Capitol.

Omni Austin Hotel Downtown’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Austin Hotel Downtown’s commitment to serve our associates and nurture their growth has led to the company’s highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Austin Hotel Downtown may be your perfect match.

**Job Description**:
The Food & Beverage Assistant Outlets Manager will ensure prompt, courteous service in our various Food and Beverage Outlets including our Bar and Restaurant, Coffee Shop, In Room Dining and the Pool. They will provide proper training and supervision of all personnel including supervisors and hourly associates in Omni Food and Beverage standards and company policies and procedures. They will ensure the overall sucess of the outlets through guest satisfaction surveys and utilizing financial controls.

**Omni Benefits Include**
- Free Donwtown Parking in our Underground Garage
- Associate Cafeteria with Daily Complementary Hot Meals
- Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long Term Disability.
- 401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Amount
- Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more
- Unique Perks include Tuition Reimbursement, Adoption Services Aid, Pet Insurance, Legal Services, Paid Time Off and Friends & Family Discounts
- Development Opportunities including Discounted E-Cornell Courses, Leadership Development Programs, Diversity & Inclusion Programs, Omni Support Center Internal Reward Program, and Work/Life Balance

**Responsibilities**:

- Responsible for assigned shift, assisting in overall management.
- Supervise and coordinate assigned shift.
- Assist in overall supervision of the department as outlined in manager's job description.
- Check staff punctuality.
- Complete environmental checklist for dining room.
- Spot check liquor pars.
- Order daily supplies.
- Hold pre-meal meetings.
- Follow up on established training steps.
- Handle guest comments and complaints.
- Ensure guest satisfaction.
- Stay on the floor during peak hours.
- Communicate with guests and receive feedback.
- Observe, teach, and correct staff's service.
- Monitor each guest experience.
- Examine food preparation.
- Examine beverage presentation.
- Handle any guest complaint.
- Maintain condition of dining room.
- Administrative responsibilities.
- Assist manager in:

- Scheduling
- Forecast weekly
- Forecast monthly
- Completing weekly payroll
- Participate in interviewing new employees.
- Prepare maintenance requests and follow-up.
- Complete other assigned duties.
- Cost control
- Monitor food and liquor requisitions
- Monitor food waste.
- Monitor labor and payroll costs.
- Check bar controls, shot glass use, red lining, bottles totally empty.
- Must be familiar with and adhere to all liquor liability laws.
- Dram Shop Act - Prohibiting the sale/service of alcohol to intoxicated guests
- Prohibiting the sale/service of alcohol to minors.
- Must know emergency procedures (including CPR) and work to prevent accidents.
- Perform any and all other duties assigned and/or required by management.

Qualifications:

- Bachelor’s Degree or equivalent preferred
- Previous restaurant experience preferred
- Flexible schedule including evenings, weekends, and holidays
- Must have current TABC/Food Handlers Certifications
- Must be able to lift, pull, push 50lbs+
- Must be able to walk, stand up to 10+ hours shift
- Working Conditions: exposure to weather conditions, hazardous chemicals, and exposure to all food and beverage options
- Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: _EEOC is the Law Poster_ and the following link is the _OFCCP's Pay Transparency Nondiscrimination policy statement_