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Food and Beverage Operations Supervisor

2 months ago

Austin, Texas, United States Omni Hotels Full time
Location
Austin Hotel Downtown

Situated in the vibrant Live Music Capital of the World, the Omni Austin Hotel Downtown is conveniently located near the bustling entertainment district.

This luxury hotel is beautifully designed, placing you at the heart of the thriving downtown business area; you'll find yourself just steps away from key attractions.

At Omni Austin Hotel Downtown, our team members enjoy a dynamic and engaging work atmosphere, comprehensive training, and mentorship, along with the pride that comes from being part of a company renowned for its exceptional service.

Our commitment to supporting our associates and fostering their growth has resulted in high associate satisfaction ratings and a remarkable internal promotion rate.

We cultivate a culture of respect, gratitude, and empowerment every day.

If you are a friendly, motivated individual with a passion for service, the Omni Austin Hotel Downtown could be your ideal workplace.

Job Overview
The primary goal of the F&B Supervisor is to assist food and beverage management in overseeing and supervising designated areas within the F&B Department.

Key responsibilities include providing training, guidance, and support to team members, ensuring that service delivery and food and beverage offerings are executed in a timely manner, adhering to company and health department standards.

It is essential to ensure seamless food and beverage operations during assigned shifts.

Omni Benefits Include:
  • Complimentary Downtown Parking in our Underground Garage
  • Associate Cafeteria with Daily Complimentary Hot Meals
  • Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short-Term & Long-Term Disability
  • 401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Account
  • Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage, and more
  • Unique Perks such as Tuition Reimbursement, Adoption Services Aid, Pet Insurance, Legal Services, Paid Time Off, and Friends & Family Discounts
  • Development Opportunities including Discounted E-Cornell Courses, Leadership Development Programs, Diversity & Inclusion Programs, and Work/Life Balance initiatives
Responsibilities
  • Assist the F&B Managers in daily operations and execution of food and beverage functions and outlet operations.
  • Effectively support associate development, train, mentor, and supervise staff during food and beverage service, including opening and closing procedures.
  • Maintain the highest standards of professionalism towards all guests, associates, and managers.
  • Ensure compliance with all hotel policies and procedures.
  • Engage consistently with clients and associates to guarantee a memorable guest experience.
  • Adhere to all liquor liability laws and enforce TABC, Department of Health, and food handler guidelines.
  • Attend all designated training sessions and meetings.
  • Act as host/server/server assistant/food runner as required.
  • Address guest comments and complaints professionally to ensure satisfaction.
  • Manage associate disputes and disciplinary actions as necessary.
  • Stay present on the floor during peak hours.
  • Assist in the overall supervision of the department as outlined in the manager's job description.
  • Observe, teach, and correct staff service practices.
  • Examine food preparation and beverage presentation.
  • Maintain the condition of outlets and assigned areas.
  • Perform any other duties as assigned by the restaurant manager or Director of Food & Beverage.
Qualifications
  • Related F&B degree or equivalent supervisory experience.
  • Availability to work all shifts, including weekends and holidays.
  • 1 year of experience in Food and Beverage Supervision or Management preferred.
  • Ability to manage deadlines effectively.
  • Understanding of Food and Beverage financials, including cost and par controls, is preferred.
  • General knowledge of Microsoft Word, Excel, and PowerPoint.
  • Strong attention to detail and customer service skills.
  • Familiarity with liquor liability laws.
  • Knowledge of emergency procedures and accident prevention.
  • TABC and Food Handlers Certification required.

Omni Hotels & Resorts is an equal opportunity employer - veterans/disability.