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Hotel Manager

3 months ago

Bryan, United States SLEEP INN AND SUITES Full time

Responsibilities:

- Oversee the daily operations of the hotel, including front desk, housekeeping, and maintenance departments
- Ensure excellent customer service and guest satisfaction
- Train and supervise hotel staff, including front desk agents and housekeeping personnel
- Handle guest complaints and resolve issues in a timely and professional manner
- Manage room reservations and ensure accurate billing and payment processing
- Conduct night audits to verify the accuracy of guest accounts and financial transactions
- Maintain knowledge of hotel policies, procedures, and services to provide accurate information to guests
- Monitor and maintain the hotel's phone systems and ensure proper phone etiquette is followed by staff
- Develop and implement strategies to improve guest relations and enhance the overall guest experience

**Skills**:

- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Attention to detail and problem-solving abilities
- Proficient in using hotel management software systems
- Knowledge of front desk operations, including check-in/check-out procedures and reservation management

This is an exciting opportunity for a skilled Hotel Manager to lead a dedicated team in providing exceptional service to our guests. We offer competitive compensation, a supportive work environment, and opportunities for career growth within our organization. If you have a passion for hospitality and possess the necessary skills, we encourage you to apply.

Pay: From $41,600.00 per year

**Benefits**:

- Employee discount

Schedule:

- Weekends as needed

**Experience**:

- Hospitality: 1 year (required)
- Hotel management: 1 year (required)

Work Location: In person