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Phone Operator

4 months ago

Orange, United States Unio Health Partners Full time

**Phone Operator**

Unio Health Partners (UHP) is a highly differentiated physician practice management platform with the goal of transforming care delivery across the Western United States. UHP partners with leading physician practices, creating a cohesive, quality-oriented clinical culture and facilitating best practice sharing across the platform. Our affiliated practices gain access to a broader suite of services, providing a meaningful benefit to both physicians and patients. UHP's best-in-class clinical program covers three sub-specialties (urology, gastroenterology, and radiation oncology) and offers numerous ancillary services, including pathology lab, in-office dispensing, and chronic care management. We are led by a highly accomplished management team and provide a full suite of management services to its affiliated practices. UHP is currently affiliated with 154 providers consisting of 110 physicians and 44 advanced practice providers operating out of 50 locations across Southern, Central, and Northern California.

***:
The Medical Phone Operator is responsible for efficiently handling incoming telephone calls; and accurate scheduling of patient visits that contributes to the maintenance of health providers' daily schedules.

**What you will be doing**
- Answers telephone calls from patients and schedule appointments as necessary.
- Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care, and concern with every internal and external customer.
- Handles all phases of telephone communications, including scheduling in-office appointments.
- Routes all calls to appropriate departments, takes accurate and neat messages, and forwards them promptly.
- All other duties as assigned.

**What you will bring to the team**
- Excellent telephone etiquette
- High School diploma or equivalent required
- 2 years of experience in the medical field required
- Experience lead role in a similar office or medical setting preferred
- Ability to work independently with mínimal supervision

**What we can offer you**
- Competitive Salary and Health Benefits (Medical, Dental, Vision) Paid Holidays
- Company Discount
- Collaborative work environment - we want our employees to have a say in how we run our office
- Employee Recognition - we encourage employee recognition through our GEMS program

Please note that actual pay will be determined based on the relevant experience and internal equity within the pay range.