Customer Service Representative II

2 months ago

Orange, California, United States PILOT Full time

About Pilot Company

Pilot Company is a leading network of travel centers with a strong presence in the industry. With over 30,000 team members and more than 750 retail and fueling locations across 44 states and six Canadian provinces, we are a major player in the energy and logistics sector. Our energy division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in the nation's busiest basins. We support a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958, our company has a rich history and a people-first culture that remains true to us today. We are dedicated to fueling people and keeping North America moving, whether it's serving guests, a fellow team member, or a trucking company.

We are an equal opportunity employer and welcome applications from all qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

We encourage military personnel to apply.

Job Summary

We are seeking a highly skilled Customer Service Representative II to join our team. As a key member of our Sales and Customer Support team, you will be responsible for handling customer inquiries, complaints, and billing questions in a professional and courteous manner. You will provide solutions to customers' fleet needs by utilizing your knowledge of our products and services. This role requires strong communication and problem-solving skills, as well as the ability to multitask and prioritize work effectively.

Responsibilities

• Handle customer inquiries, complaints, and billing questions via phone, email, and fax

• Provide solutions to customers' fleet needs by utilizing knowledge of our products and services

• Respond to customer inquiries using knowledge of company's product and services via phone, email, or fax

• Maintain a professional and courteous relationship with all departments and customers in contact

• Multitask through multiple computer systems

• Identify and prioritize work based on level of importance

• Communicate with management if any system/customer larger base issues should come up

Qualifications

• Minimum three years demonstrated customer service experience, preferably phone based

• Reliable and a good resource for special projects or conversions

• Able to work various scheduled hours and overtime including evenings, weekends, and holidays as needed

• Proficient with Microsoft Outlook, Excel, Word and ability to learn new computer programs including in-house systems

• Able to take on-call at least once every 2 months and when required

Additional Information

This role is part of the SC Fuels team - a Pilot Company division.

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