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Customer Service Intake Specialist
2 months ago
Responsibilities:
- Analyze customer inquiries and provide appropriate solutions or escalate to the appropriate department
- Perform data entry tasks accurately and efficiently
- Upsell products and services to customers when applicable
- Communicate effectively in English and Spanish, both verbally and in writing
- Maintain a high level of professionalism and phone etiquette during all customer interactions
- Conduct outbound calling campaigns to follow up with customers or promote new products/services
Qualifications:
- Previous experience in customer service or a related field is preferred
- Strong communication skills, both written and verbal
- Ability to multitask and prioritize tasks effectively
- Proficient in data entry and computer skills
- Fluent in English and Spanish, additional languages are a plus
- Excellent problem-solving abilities and attention to detail
- Ability to work independently as well as part of a team
If you are passionate about providing excellent customer service, have strong communication skills, and enjoy working in a fast-paced environment, we would love to hear from you This is a great opportunity for individuals looking to grow their career in customer service.
Pay: From $20.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
- 1 year
- No experience needed
- Under 1 year
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Call center
- In-person
- Office
People with a criminal record are encouraged to apply
Ability to Relocate:
- Milwaukee, WI 53221: Relocate before starting work (required)
Work Location: In person
