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Director of Operations
3 months ago
**ARCHER HOTEL NAPA**
Downtown Napa’s chic, boutique hotel is nestled in First Street Napa — a buzzy, walkable district with a bevy of specialty merchants, eateries and tasting rooms.
A Condé Nast Traveler, TripAdvisor and Forbes Travel Guide favorite, Archer Hotel Napa pairs 183 luxe guest rooms and balcony-clad suites (with five-star beds and curated amenities) with the valley’s favorite rooftop experience, Sky & Vine® Rooftop Bar. This open-air destination rooftop (with covered bar and heaters for chilly evenings) showcases incredible valley vistas, along with shareable bites and craft cocktails, a full array of spirits, local beers and (of course) Napa Valley wines. The rooftop’s lounge seating surrounds delightful fire pits, and the serene, shallow Water Deck (for Archer’s overnight guests) comes complete with semiprivate cabanas.
Tucked neatly (and discreetly) on the rooftop is the intimate, alfresco Whiskey Bar, with 150+ offerings that includes rare whiskeys, a small vintage collection and approachable selections. Noshes from stone hearth ovens, whiskey-themed bar games and Sonoma redwood Adirondack chairs around a stone fireplace complement the rolling valley views.
The casually elegant Charlie Palmer Steak serves up viticulturally inspired menus that satisfy guests and locals alike. The happy hour(s) is a guest and local favorite, too. Archer and his hosts warmly welcome you to elevate your wine country stay while raising your glass, spirit and view.
**Director of Operations | JOB DESCRIPTION**
**LodgeWorks is actively hiring for a Director of Operations**
**Who we are**
LodgeWorks is a privately held hotel development and management company. While our name isnt on the hotels themselves, our extraordinary culture is at the heart of our 18 hotels including our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn.
Were thrilled to be considered industry innovators with a rich 35+ year history. Yet, what we are most proud of is the strong family culture we have developed and maintained while growing to 950+ employees nationwide. At LodgeWorks, hospitality is more than just the industry in which we work; it defines everything we do. Maybe its because were grounded in Midwestern hospitality (our home office is in Wichita, Kansas, while our hotels are scattered across the U.S.). Or maybe its because we actively work to make hospitality (with each other, our guests, our clients and partners) the foundation upon which everything is built.
**Job overview**
The Director of Operations is responsible for leading, supervising and managing the overall operation of the property in conjunction with the General Manager (GM). They are responsible for providing and ensuring attentive, courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing suite revenue and occupancy. This position assists the GM in day-to-day operations of the hotel and is acting manager in the GMs absence.
**Your day-to-day**
- Interview, select, train, schedule, coach and support associates, ensuring that they perform in accordance with established brand and hotel standards and consistent with LodgeWorks core values.
- Oversee hotel departments to ensure that the optimal level of service and hospitality are provided to guests.
- Oversee the property accounting functions, including but not limited to accounts payable and receivable, house bank audits, petty cash and tax.
- Tour and visually inspect the property on a daily basis. Monitor cost control, property condition, cleanliness, quality of asset and service throughout the property.
- Maintain regular attendance in compliance with LodgeWorks standards as required by scheduling, which varies according to the needs of the hotel.
- Act in the capacity of Manager on Duty in their absence.
- Maintain current licenses and permits as prescribed by local, state and federal agencies.
- Oversee vendor and personnel contracts throughout the hotel.
- Check all guests in and out in a confident, professional and personalized manner.
- Ensure compliance of brand standard operating procedures and policies.
- Maintain and update personnel and payroll records in compliance with LodgeWorks policies and procedures.
- Prepare and submit all reports to the GM and corporate management as requested and according to scheduled due dates.
- Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
- Be familiar with all LodgeWorks and brand polices and hotel rules, as well as hotel terminology.
- Ensure guest privacy and security by correctly following LodgeWorks procedures.
- Ensure that all staff report to work as scheduled; document any late or absent employees.
- Remain calm and alert, especially during emergency situations and he
