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Director of Rooms Operations

2 months ago

Napa, California, United States Stanly Ranch Full time
Job Description

A private Napa Ranch cultivating the future of wellbeing. Stanly Ranch - a land that was established with legacy in mind and furthers its progression now with enlightened 21st century ideals. A vanguard in the movement toward holistic wellbeing, Stanly Ranch empowers an immersive agricultural experience intended to not only revitalize those lucky enough to visit, but to leave them transformed. Guests, owners, and locals alike will be captivated by an active and engaged private ranch lifestyle uniquely curated to nourish the mind, body, and soul through a rare connection to the land and its bounty.

Key Responsibilities

  • Lead by example and uphold brand standards, target guest needs, and ensure team member engagement.

  • Provide strategic and hands-on leadership to oversee all areas of both Front and Heart of House Rooms Division to success in achievement of team member engagement, NPS, and financial goals. Areas of responsibility include:

    • Ranch House - front desk operations & guest relations

    • Ranch Hands - Bell/Valet

    • Itinerary Design/Concierge

    • Beehive - PBX

    • Housekeeping

  • Recruit, develop & mentor department leaders in each of the above noted areas

  • Oversee and maintain operations to ensure performance at the highest level of guest satisfaction and service excellence

  • Create an elevated and distinctive experience for our guests while providing day-to-day leadership and guidance to team members.

  • Serve as a thoughtful operator with an ability to manage both short and long-term financial objectives, adding value and managing outcomes through a balanced lens

  • Maintain and champion the Auberge Resorts Collection Culture on property.

  • Maintain knowledge of market trends, property systems, and standards.

Requirements

  • Three or more years of experience in the luxury hospitality industry.

  • Strong aptitude in financial management, financial reports, and analysis.

  • Demonstrated track record of strong attention to detail and effective communication skills.

Preferred Qualifications

  • Bilingual
  • Prior experience in the Napa Valley