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Director of Restaurant Operations

2 months ago

Napa, California, United States Culinaire Staffing Full time
Position Overview

A prestigious fine dining establishment is seeking a Director of Restaurant Operations to lead a dedicated service team and ensure exceptional guest experiences.

The Director of Restaurant Operations will oversee all aspects of the restaurant's functionality, including productivity, quality assurance, and adherence to customer service excellence. This role involves managing daily operations and taking charge of the recruitment, training, and oversight of front-of-house personnel.

  • Accountable for the accurate and timely completion of all financial and payroll-related administrative tasks, following company protocols.
  • Implement and maintain sanitary practices for food handling, cleanliness, and upkeep of kitchen and dining spaces; ensure compliance with operational standards and legal regulations.
  • Guarantee consistent high-quality food preparation and service delivery.
  • Calculate food and beverage costs; collaborate with the Operations team to efficiently source and procure supplies; oversee portion control and preparation to minimize waste.
  • Promote positive guest service across all areas. Address complaints effectively, taking necessary actions to convert dissatisfied guests into loyal patrons.
  • Establish and uphold security measures to safeguard employees, guests, and company assets.
  • Maintain a safe working and dining environment to mitigate the risk of injuries and accidents; promptly complete accident reports if incidents occur.
  • Manage shifts that involve daily decision-making, scheduling, and planning while maintaining standards of quality and cleanliness.
  • Provide guidance to staff regarding operational and procedural matters.

Requirements:

  • Ability to perform job responsibilities with precision, efficiency, and attention to detail; prioritize, organize, and follow up effectively.
  • Maintain a polished and professional appearance at all times.
  • Exhibit excellent interpersonal skills and proficiency in both written and verbal communication.
  • Demonstrate technological proficiency (smartphones, computers, applications, software).
  • Adaptable and capable of managing last-minute changes.
  • Minimum of 2 years of experience in fine dining within a chef-driven environment as a Director of Restaurant Operations.
  • Strong knowledge of food ingredients, culinary techniques, and flavor combinations.
  • Deep understanding of dining room dynamics.
  • Extensive wine knowledge.
  • Possession of a California Food Handler's Card.