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Sales Support Specialist

3 months ago

Harrisburg, United States D&H Full time

**Sales Support Specialist**

**9:00AM - 6:00PM / 10:00AM - 7:00PM**

**This is a remote/hybrid role that can be based in either Harrisburg, PA or Tampa, FL.**

Join 100+ Year old and growing electronics and technology company based in Harrisburg, PA that offers an employee stock ownership plan, competitive pay, an excellent benefits package and paid time off to volunteer in the community.
- We are empowered by our employee co-owners who provide the industry’s best service and we promote a collaborative culture.
- We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.
- We offer an Employee Stock Ownership Plan, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement and Tuition Assistance.
- As a D&H Co-Owner you receive numerous discounts on services.

We are looking for a **Sales Support Specialist **to support our **Modern Infrastructure Department.**

**Summary**:
The Sales Support Specialist (SSS) is responsible for maintaining partner satisfaction through operational excellence for assigned vendors. The SSS is a partner facing position combining sales and customer service, working with the sales teams for the achievement of SLA’s for functions including quotes, order entry and providing updates and order information and is also responsible for helping to achieve revenue and profit goals for D&H.

**Responsibilities**:

- **Systems Expertise.** Maintain knowledge of all systems and tools used to transact business for assigned vendors.
- **Quotes.** Achieve SLA for response time and deliver for all partner quotes.
- **Orders.** Execute order entry for partners within SLA.
- **Order Information.** Provide partners with order status and related information.
- **CRM Utilization.** Utilize D&H CRM system as required to enhance internal communication.
- **Partner Satisfaction.** Resolve all partner issues and questions working cross functionally as needed.
- **Partner Education.** Provide partner education for D&H operational processes, tools and systems for assigned vendors.
- **Returns and Credits.** Facilitate partner returns and credits as needed.
- **Training.** Attend all required trainings.
- Other related duties as assigned.

**Requirements**:

- Associates Degree or higher education preferred.
- 1 to 3 years of office or call center-based customer service experience.
- Working knowledge of the Microsoft Office suite (Excel, Outlook, Word).