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IT Systems Support Specialist
3 months ago
IT SYSTEMS SUPPORT SPECIALIST
K2 Insurance Services is seeking full-time Systems Support Specialists to join its IT team. This position is available in Harrisburg, PA, with some flexibility to work remote.
K2 Insurance, through its affiliated insurance companies and agencies, continues to expand its product offerings and distribution by developing new insurance programs and increasing the number and geographic diversity of its marketing, sales, underwriting, and support staff.
Systems Support Specialist will offer assistance to computer system users. This may be with hardware, such as desktop computers, printers, scanners or handheld devices or it may be with software programs. The Systems Support Specialist will generally track all instances of support by creating IT tickets using ticket-tracking software. They will update the status of each ticket as they successfully assist each user with their issues. Their assistance may be conducted in person for internal users or on the phone when assisting external users.
IT Systems Support Specialist responsibilities include:
- Providing on-site and remote users with technical support, including troubleshooting assistance and problem resolution for PCs (laptops and desktops), printers and other peripherals, PC and server applications, databases, mobile devices, and remote access.
- Purchasing desktop hardware, installing software, configuring and setting up PCs, and installing and setting-up printers and other peripherals as necessary.
- Level 1 and Level 2 Support for problems identified with systems and network.
- Participate in technical research and solution development to increase efficiency, maximize reliability and promote innovation.
- Placing hardware into production by establishing connections; entering necessary commands.
- Maintains system capability by testing computer components.
- Maintains historical records by documenting hardware and software changes and revisions.
- Maintains client confidence and protects operations by keeping information confidential.
- Contributes to team effort by accomplishing related results as needed.
- Analyze and solve escalated issues with IT hardware and software.
- Document and advise users on optimal use of technical resources.
- Log all service interactions and document resolutions.
- Utilize opportunities to learn new skills and technologies.
- Excellent communication and problem-solving skills combined with strong customer service focus.
- Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed.
- Other duties as assigned and/or required.
The ideal candidate will have:
- Degree in business, math, computer science, info systems, engineering or related technical field are helpful, but not required.
- Certifications such as CompTIA – A+, Network+, Security+ strongly preferred.
- Minimum of 3-5 years’ systems support experience.
- Experience and expertise in core technology products such as operating systems, hardware, mobile device management & troubleshooting, email & spam filtering, copiers & printers, mobile devices, etc.
- Experience with core Microsoft Enterprise Products including; Windows 7 & 10 Pro and Office 365.
- Theoretical and practical knowledge of Domain Management; Group Policy, Active Directory, DNS, WDS, etc.
- Experience with Hyper-V & VMware Desktop Virtualization or another virtualization technology
- A working knowledge of common information technologies and systems.
- Ability to read and interpret documents such as contracts, procedures, instructions, MSDS forms and safety manuals.
- Ability to multi-task, making progress on multiple projects simultaneously and providing support as needed.
- Excellent communication and problem-solving skills combined with strong customer service focus.
- Ability to lift and move objects weighing up to 50 lbs.
K2 Insurance offers the opportunity to join an established company in growth mode. Our pay and benefits program includes competitive salary; bonus plan; medical, dental, and vision insurance with no waiting period; paid time-off in year of hire; and 401(k) with employer match.
Pay range: 27.00-30.00 hourly, USD
